Key Account Specialist

Sonova AG

1d•$57,000 - $72,000

About The Position

Are you energized by solving problems, building strong customer relationships, and keeping complex operations running smoothly? We’re looking for a Key Account Specialist who thrives in a fast-paced environment and is passionate about delivering an exceptional customer experience. In this high-impact role, you’ll support some of our largest and most strategic customers—partnering closely with Key Account Managers and internal leaders to ensure flawless execution, rapid issue resolution, and a customer journey that feels effortless. If you’re proactive, detail-oriented, and driven by a customer-first mindset, this is an opportunity to make a meaningful difference every day.

Requirements

High school diploma or equivalent; bachelor’s degree preferred
4+ years in Inside/Outside Sales, Customer Support, or Medical Device Sales (Hearing Healthcare a plus)
Strong customer service mindset with excellent communication skills
Highly organized, detail-oriented, and able to manage multiple priorities
Proven collaborator with the ability to influence without authority
Confident presenting to customers and internal leaders
Strong problem-solving and root-cause analysis skills
Solid commercial awareness and understanding of customer value and retention risks
Proficient in MS Office; strong technical aptitude
Skilled in building clear, concise PowerPoint presentations
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Responsibilities

Partner with Key Account Managers and leadership to execute account strategies and support business objectives
Build and maintain strong, long-term relationships with key audiology practices, multi-location groups, and high-volume customers
Serve as the primary internal point of contact for day-to-day inquiries and operational support
Monitor order status proactively, resolving delays, discrepancies, or errors before they become problems
Document customer interactions, issues, and opportunities using CRM tools
Communicate clearly and consistently with customers, ensuring commitments are met and risks are escalated appropriately
Support coordination, execution, and follow-through on key account initiatives
Drive high levels of customer satisfaction through responsiveness, professionalism, and service excellence

Benefits

Medical, dental and vision coverage
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
D&I focused: D&I council and employee resource groups
Plan rules/offerings dependent upon group Company/location.