Key Account Sales Support Specialist

Singer Equipment Company Talent Acquisition•Tonawanda, NY

13h•Hybrid

About The Position

Singer Equipment Company is not just a seller of food equipment – we cultivate partnerships and amplify success. Singer isn’t just a place to work; it’s a place to thrive. We empower our employees, fostering an environment where they can grow professionally and contribute to something larger than themselves. We are the proud, 3-time recipient of the Foodservice and Supplies Dealer of the Year Award. Our commitment to our customers has earned us an unbeatable reputation within our industry. This is your opportunity to join a winning team! At Singer Equipment Company, we value each and every one of our dedicated staff and therefore are pleased to offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays. Why You'll Love Working Here: Make a Difference: Work with enthusiasm and integrity while ensuring communication, coordination and collaboration. Collaborative Spirit: Be part of a supportive and dynamic team environment. Growth Opportunities: Develop your skills and advance your career in a dynamic industry. Competitive Compensation & Benefits: Enjoy a rewarding package that reflects your contributions. The Key Account Specialist is responsible for driving revenue growth and gross margin performance through the strategic management of designated Key Accounts. These large, complex customers require proactive engagement, detailed coordination, and cross-functional collaboration to support long-term, mutually beneficial partnerships. This role serves as a primary liaison between the customer and Singer’s internal teams and is responsible for the accurate quoting and ordering of heavy commercial kitchen equipment in accordance with Singer standards and Key Partner contract agreements.

Requirements

Associate’s Degree in Business or related field, or 2+ years of relevant sales, account management, or foodservice equipment experience.
Experience quoting and ordering commercial kitchen equipment strongly preferred.
Strong understanding of contract pricing structures and margin management.
Detail-oriented with exceptional organizational and follow-through skills.
Strong problem-solving and critical-thinking abilities.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Technologically proficient (Microsoft Office Suite, CRM systems; ERP experience preferred).
Passion for the hospitality industry.
Valid driver’s license required.

Nice To Haves

Experience quoting and ordering commercial kitchen equipment strongly preferred.
Technologically proficient (Microsoft Office Suite, CRM systems; ERP experience preferred).

Responsibilities

Serve as a primary point of contact for assigned Key Accounts, providing professional, responsive, and knowledgeable support.
Achieve agreed-upon revenue, margin, service, and customer satisfaction Key Performance Indicators.
Develop and execute strategic account plans to strengthen partnerships and expand account growth.
Identify customer challenges and deliver value-driven, consultative solutions aligned with Singer and customer objectives
Quote, process, and manage orders for heavy commercial kitchen equipment in alignment with Singer policies, pricing structures, and Key Partner contract requirements — ensuring accuracy in specifications, pricing, freight, lead times, and contract compliance while executing within TRX ERP and AutoQuotes with precision and timeliness.
Collaborate cross-functionally (sales, procurement, operations, project management, and leadership) to ensure seamless execution, proactive communication, and efficient issue resolution.
Maintain accurate account documentation and communicate proactively regarding account activity, initiatives, and performance.
Participate in ongoing product, systems, and industry training.
Represent Singer at trade shows, customer events, and company-sponsored activities.
Perform additional duties as business needs evolve.