Key Account Representative
About The Position
Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. AES a division of Lennox, was established in 1988 and is one of the largest manufacturers of roof curbs and drop box diffuser systems in the nation. We have recently expanded our capabilities as a single source supplier by adding a Mechanical Services Division as well as becoming a Misc. Steel manufacturer. These new services will reduce construction costs and eliminate coordination with multiple suppliers and subcontractors. Our focus will be to enhance the services provided to our General Contractor network nationwide. AES has 4 different fabrication facility locations nationwide to assist our customers and reduce their freight cost and shipment lead times. Under general supervision, the Key Account Rep is responsible for the timely and accurate processing of customer quotes, orders, and dispute resolution. Working in a collaborative team environment, this role supports a shared portfolio of customer accounts and ensures a seamless customer experience through efficient communication and service delivery.
Requirements
- Bachelor’s degree or an equivalent combination of education and experience.
- Minimum 2 year of related experience.
- Proficiency in Microsoft Office and Customer Relationship Management (CRM) software.
- Excellent customer service skills, including effective listening and communication.
- Ability to handle difficult or emotional customer situations with professionalism.
- Strong problem-solving and time-management skills.
- Ability to adapt to changing priorities and competing demands.
- Ability to read and interpret mechanical drawings and specifications
Nice To Haves
- Experience in the HVAC or manufacturing industry
- Experience supporting multi-site or large project accounts.
- Hands-on experience with CAD software
Responsibilities
- Primary point of contact for customers, addressing inquiries, processing orders, and providing detailed product information.
- Reviewing mechanical drawings and specifications provided by customers to determine product needs.
- Managing and tracking customer requests from initial inquiry through production and delivery, ensuring accuracy and timely fulfillment.
- Processing order modifications, cancellations, and returns accurately and efficiently.
- Managing ongoing quote follow-ups by regularly updating reports, tracking status changes in customer databases and coordinating with third-party vendors.
- Collaborating with internal departments such as customer service, logistics, and finance to streamline processes and enhance customer experience.
- Maintaining customer records in customer database for accurate tracking and reporting.
- Collaborate closely with internal departments to ensure operational alignment and customer satisfaction.
- Maintain accurate account data and interactions within CRM tools.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
