Key Account Representative - Texas First Rentals

HOLT•San Antonio, TX

About The Position

Job Summary: Responsible for the retention and continued growth of assigned key accounts. The primary focus will be to meet and exceed targeted annual growth within the portfolio while providing Legendary Customer Service. This position collaborates with various departments throughout the organization to develop strategic ways to provide a positive customer experience and proactively seek out opportunities to increase revenue. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development. Essential Functions: Provides Legendary Customer Service to our corporate target customers and larger potential customer base Collaborates with leadership to identify Enterprise opportunities for revenue gain within the customer base and executes said targets Efficiently and consistently meets/exceeds Targeted Annual Growth and Portfolio Health Target Goals for assigned customer accounts Serves as the company “expert” on each assigned account and serves as a liaison to facilitate all efforts to provide a positive customer experience Obtain information/data from the customer to support the growth of sales potential Performs monthly health checks with customers in an effort to maintain a robust partnership Collaborates with leadership/supervisor to perform a quarterly business review of the portfolio with the customer Creates value with safety initiatives in alignment with customers and Texas First Rental Develops and executes business plans using the SMART Goal with each assigned target Responsible for the overall management of each assigned account to include, but not limited to, the management of: rate structure accounting lifecycle in collaboration with the Finance Dept. customer damage and/or billing disputes with the customer continued communication of rental needs internally to facilitate legendary customer service for assigned accounts Meets with the customer to review Annual rate and commitment Prepares and presents approved contracts/lease agreements to assigned accounts and effectively communicates agreements within Texas First Rentals management and sales teams Prepares sales plans, expenses, daily calls, and sales reports Maintains records of sales or other business transactions Prepare sales or other contracts Performs other duties as assigned

Requirements

Expert knowledge of construction equipment and the rental industry
Expert knowledge of selling techniques (prospecting, overcoming objections, closing sales)
Excellent selling, negotiating, and closing skills with the ability to build long-term business relationships
Proficient with MS Office Word, Excel, Outlook, etc.
Understands the implications of new information for both current and future problem-solving and decision-making
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Exceptional attention to detail
Driven and results-oriented; business development, KPIs, and market expansion to meet corporate targets
Excellent oral and written communication skills with strong interpersonal skills to establish working relationships with multiple departments and various levels of the organization
First-class organizational, multi-tasking, and time management skills, deadline-oriented
Understands written sentences and paragraphs in work-related documents, and communicates effectively in writing as appropriate for the needs of the audience
Ability to work with all levels of personnel within the organization and customer operations
Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
Ability to work independently and within a team in a fast-paced, high volume environment with emphasis on accuracy and timeliness
Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations
The ability to listen to and understand information and ideas presented through spoken words and sentences
A minimum of four years of work-related skill, knowledge, or experience is required.
A high school diploma or equivalent with some college coursework or an equivalent combination of education and experience preferred
Valid driver’s license

Nice To Haves

Three to five years of experience preferred

Responsibilities

Provides Legendary Customer Service to our corporate target customers and larger potential customer base
Collaborates with leadership to identify Enterprise opportunities for revenue gain within the customer base and executes said targets
Efficiently and consistently meets/exceeds Targeted Annual Growth and Portfolio Health Target Goals for assigned customer accounts
Serves as the company “expert” on each assigned account and serves as a liaison to facilitate all efforts to provide a positive customer experience
Obtain information/data from the customer to support the growth of sales potential
Performs monthly health checks with customers in an effort to maintain a robust partnership
Collaborates with leadership/supervisor to perform a quarterly business review of the portfolio with the customer
Creates value with safety initiatives in alignment with customers and Texas First Rental
Develops and executes business plans using the SMART Goal with each assigned target
Responsible for the overall management of each assigned account to include, but not limited to, the management of: rate structure accounting lifecycle in collaboration with the Finance Dept. customer damage and/or billing disputes with the customer continued communication of rental needs internally to facilitate legendary customer service for assigned accounts
Meets with the customer to review Annual rate and commitment
Prepares and presents approved contracts/lease agreements to assigned accounts and effectively communicates agreements within Texas First Rentals management and sales teams
Prepares sales plans, expenses, daily calls, and sales reports
Maintains records of sales or other business transactions
Prepare sales or other contracts
Performs other duties as assigned