Key Account Representative- Customer Service

Ecolab • Glenwood, IL

1d • Hybrid

About The Position

Ecolab is seeking a Sr. Key Account Representative. The Key Account Representative will be the first point of contact for assistance with challenging situations, new associate training and provide ongoing training, and participate in special projects as assigned. This person will work independently with the support of the supervisor, and requires an advanced level of decision making, accuracy, communication and problem-solving skills. Location: This is a Hybrid role. Your training will be provided in Glenwood, IL. What’s in it For You: The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

Requirements

• High School Diploma or GED
• 3-5 years in administrative support or customer facing role, customer service, order management, and/or leadership or independent decision-making experience
• Excellent oral and written communication
• Ability to maintain a positive attitude and adapt to a changing environment
• Ability to work independently in a fast paced environmento immigration sponsorship available

Nice To Haves

• Bachelor’s degree
• Experience supporting multiple areas of business
• Minimum of one year in North America Customer Service
• Excellent attendance and punctuality record
• Proficient in SAP
• Proficiency in Microsoft Office (Outlook, Word, Excel) and computer skills
• Experience in order automation via Conexiom
• Proven analytical experience with high aptitude for research, analysis, and problem solving skills

Responsibilities

• Address and resolve escalated issues raised by internal and external customers on an ongoing basis
• Monitor the performance of team members to insure daily and monthly objectives are achieved
• Conduct new associate training and provide ongoing training
• Participate in projects as assigned
• Actively seek to improve our Quality Management System with the goal of improving current practices

Benefits

• Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.
• Click here to see our benefits.
• If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees