Customer Service Account Representative
About The Position
We're a growing custom contract manufacturer of high-quality liquid dietary supplements. We produce tailored products for clients and our own branded line in a fast-growing industry. Join our team in a role that blends dedicated customer support with new sales growth! Be the main contact for existing accounts and help bring in new clients. Handle mostly email communication (30+ daily in busy seasons), occasional discovery calls, issue resolution, quoting support, and guiding prospects to orders. No manufacturing or supplements experience required—we train and have seen people thrive starting from scratch!
Requirements
- Excellent written communication (email-focused—clear and professional).
- Strong listening, customer focus, and resilience in tough situations.
- Great time management and multitasking in a fast-paced environment.
- Attention to detail, adaptability, and confident decision-making (know when to say no).
- Ownership mindset: Own mistakes and focus on solutions.
Nice To Haves
- Customer service/sales support experience or interest in health products (training provided!).
Responsibilities
- Manage client relationships via email/phone: Resolve issues, de-escalate concerns, and keep clients happy.
- Support sales growth: Listen in discovery meetings, prepare quotes, and close new orders.
- Juggle high-volume tasks: Orders, labels, shipping, follow-ups—prioritize and meet deadlines.
- Own your work: Provide accurate details internally and take accountability for results.
Benefits
- Employee discounts
- Opportunity for advancement
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
