Key Account Representative

QXO • Herndon, VA

7h

About The Position

We’re looking for bold, entrepreneurial talent ready to help build something extraordinary — and reshape the future of building products distribution.
QXO is a publicly traded company founded by Brad Jacobs with the goal of building the market-leading company in the building products distribution industry. On April 30, 2025, QXO completed its first acquisition: Beacon Building Products, a leading distributor in the sector.
We are building a customer-focused, tech-enabled, and innovation-driven business that will scale rapidly through accretive M&A, organic growth, and greenfield expansion. Our strategy is rooted in delivering exceptional customer experiences, improving operational efficiency, and leveraging data, digital tools, and AI to modernize a historically under-digitized industry.

Requirements

• Minimum of 2 years' Sales or Customer Service experience, preferably in building materials
• Strong organizational skills with attention to detail
• Excellent problem-solving abilities and sound judgment
• Effective interpersonal and written/verbal communication skills
• Proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint)
• Willingness to travel up to 25% for business purposes.
• Comfort with extended periods of desk work and heavy phone/email communication

Responsibilities

• Act as the primary point of contact for key customers, addressing their inquiries and concerns through phone calls and email correspondence
• Provide exceptional customer service to bolster sales efforts and enhance customer satisfaction
• Collaborate closely with Outside Sales Representatives (OSR) to strengthen customer relationships and work collectively towards achieving sales targets
• Manage the entire order process from initiation to delivery, including order tracking and recommending complementary products
• Make strategic recommendations to increase the adoption of private label products and digital solutions
• Support OSRs in developing account growth strategies and conducting Quarterly Business Reviews (QBRs)
• Ensure timely and accurate deliveries while assisting with various customer operations
• Efficiently resolve day-to-day customer issues, whether working remotely or from company offices as required

Benefits

• 401(k) with employer match
• Bonus eligibility
• Medical, dental, and vision insurance
• PTO, company holidays, and parental leave
• Annual safety shoe allowance
• Paid training and certifications
• Legal assistance and identity protection
• Pet insurance
• Employee assistance program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed