Key Account Representative (Remote)

Cayman Chemical•Ann Arbor, MI

1d•Remote

About The Position

Headquartered in Ann Arbor, Michigan, Cayman Chemical Company supplies scientists worldwide with the resources necessary for advancing human and animal health. We offer a vast product catalog that is constantly growing to meet the needs of our clients. Additionally, we provide service programs that include comprehensive solutions to drive clients’ projects to completion. Our mission is to make research possible. That starts by employing a talented and highly qualified group of experts that develop the tools to support research scientists. Currently, we are looking to add a Key Account Representative to our Sales team:

Requirements

Education: Bachelor’s degree in a scientific discipline (biochemistry, biology, chemistry) or related business/technical field.
Experience: Minimum three years of account management, customer service, supply chain/ distribution support, or sales experience.
Experience working with contracts or supply agreements and/or laboratory or technical environments is preferred.
Proficient in Microsoft Windows, Excel, PowerPoint, CRM platforms, and general business software.
Strong understanding of commercial agreements, negotiation fundamentals, and partner management.
Availability to travel to tradeshows and conferences, limited overnight travel may be required - must possess and maintain a valid driver’s license.
Excellent written and verbal communication skills; ability to convey information clearly to both technical and non-technical audiences.
Highly organized, detail-oriented, and capable of prioritizing multiple ongoing projects independently.
Reliable and team-oriented with strong follow-through and a customer-focused mindset.
Availability to work a remote schedule during normal business hours.
Demonstrate Cayman’s Core Values – Integrity, Collaboration, People, Learning, and Excellence.

Nice To Haves

Experience working with contracts or supply agreements and/or laboratory or technical environments is preferred.

Responsibilities

Manage strategic key accounts, serving as the primary point of contact for all commercial, contractual, and operational communications.
Oversee the lifecycle of new and existing partnerships, including inquiry management, opportunity qualification, sales quotations, forecasting coordination, and overall partner experience.
Lead and support contract and supply agreement activities, including drafting, negotiating, renewing, and maintaining pricing schedules, service terms, and amendment documentation.
Conduct market research, competitive analysis, and partner feedback reviews to identify growth opportunities and support strategic account expansion.
Act as a liaison between account partners and internal teams such as Sales & Marketing, Customer Service, Project Management, Supply Chain, and Chemistry/Operations to ensure seamless information flow and execution.
Attend and support industry conferences, trade shows, and partner events as needed to represent the company and strengthen key relationships.
Provide periodic account reports, contract status updates, and opportunity reviews to internal stakeholders.
Deliver quarterly business reviews (QBRs) demonstrating partnership activity, growth metrics, contract developments, and progress on strategic projects.