Key Account Manager

MQ Referrals Only

8d • Remote

About The Position

As Marqeta’s Key Account Manager, you will partner with a cross-functional team and manage one of our global strategic accounts. You will bring a strong track record of growth and deep relationship-building experience to provide exceptional client service, uncover revenue-generating opportunities and workable solutions to your customers. You persistently explore and uncover the business needs of your customer to understand how our product offerings can grow their business.
We work Flexible First. This role can be performed remotely anywhere within the United States or from our Oakland or New York City offices. We'd love for you to join us!
NOTE: if you are based within 35 miles of our Oakland, California, New York City (Midtown) or London (Holborn) office, you will be expected to be in-office 2 days / week. The Talent team will share more details if selected for the Recruiter Interview.
The Impact You'll Have
This role performs a range of strategically essential activities - here are a few of them:
Revenue Overachiever: You love charting a path to ambitious growth targets and hitting/exceeding them.
FinTech Guru: You already have deep knowledge of disruption in the financial services industry or possess a strong desire to learn the ropes while working with the top innovators in the space. You understand the payments space deeply, particularly Card Issuing & Processing.
Numbers Fanatic: You model, plan, and monitor a path to growth (new products, business lines, geographies) based on the right data.
Strategic Connector: Our customers and partners rely deeply on the expertise and knowledge of our Account Managers. You excel at supporting cross-functional efforts and love connecting people and ideas to drive innovation.
Curious Questioner: Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the industry in general
Thoughtful Challenger: As a trusted partner leading with insights, you push yourself, the team, and your customers to think outside of the box and find creative solutions to strategic challenges.

Requirements

• 10+ years of Global Account Management experience in the payments space
• Proven experience growing and scaling strategic accounts and building multi stakeholder relationships.
• Extensive knowledge in fintech, banking, payments and money movement
• Strong communication skills (interpersonal, verbal, presentation written, email) and track record of creating and executing strategic account plans.
• Demonstrated ability to influence others in a matrix environment, gaining buy-in at multiple levels across the organization.
• Positive attitude, team player, adaptable, resourceful, and self-starter who is able to lead team independently.
• Strong grasp of industry trends and competitive landscape.
• Hands on experience in negotiating contracts, pricing models and renewals.
• Proven track record of cross selling and upselling and ability to identify new revenue streams based on customer needs.
• Experience leading business reviews and using data driven strategies to make informed decisions.
• Proven experience growing and scaling strategic or enterprise accounts.
• Proven track record of managing global customers with multi region stakeholders.
• Proven track record of cross-selling and upselling, and ability to identify new revenue streams based on customer needs.
• Demonstrated ability to influence others in a matrix environment, gaining buy-in at multiple levels across the organization.
• Experience leading business reviews and using data-driven strategies to make informed decisions.

Benefits

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed