Key Account Manager

Fortive

8d

About The Position

Key Account Ownership & Partnership Serve as the primary relationship owner for a defined portfolio of large, complex healthcare systems. Build and sustain trusted relationships with executive, clinical, operational, IT, and financial stakeholders. Act as a consistent, knowledgeable point of contact who understands each customer's structure, priorities, and operating model. Develop thoughtful, account-specific engagement plans focused on stability, value realization, and long-term partnership. Ensure internal teams remain aligned to customer realities and longer-term opportunities. Facilitate periodic business reviews and executive conversations focused on outcomes, impact, and partnership. Partner closely with Sales, Customer Support, Product, and Accounting to deliver a seamless account experience. Work with the Accounting team on invoicing questions, contract alignment, and financial coordination to ensure clarity and consistency for customers. Coordinate internal resources thoughtfully, without creating unnecessary pressure or friction for customers. Serve as an internal advocate and subject-matter expert on enterprise on-premise customer needs.

Requirements

• Bachelor's Degree in relevant field
• 5-8 years of experience in enterprise account management within hospital or healthcare software environments
• Proven track record of managing large Regional IDNs or complex health systems
• Deep understanding of hospital IT ecosystems, clinical workflows, and enterprise processes
• Experience operating in a competitive, multi-vendor healthcare technology environment
• Strong executive presence and credibility with senior customer stakeholders
• Highly consultative, relationship-driven approach with excellent judgment
• Proficient using Salesforce, Microsoft Excel, Microsoft PowerBI
• Ability to travel 30% required

Responsibilities

• Serve as the primary relationship owner for a defined portfolio of large, complex healthcare systems.
• Build and sustain trusted relationships with executive, clinical, operational, IT, and financial stakeholders.
• Act as a consistent, knowledgeable point of contact who understands each customer's structure, priorities, and operating model.
• Develop thoughtful, account-specific engagement plans focused on stability, value realization, and long-term partnership.
• Ensure internal teams remain aligned to customer realities and longer-term opportunities.
• Facilitate periodic business reviews and executive conversations focused on outcomes, impact, and partnership.
• Partner closely with Sales, Customer Support, Product, and Accounting to deliver a seamless account experience.
• Work with the Accounting team on invoicing questions, contract alignment, and financial coordination to ensure clarity and consistency for customers.
• Coordinate internal resources thoughtfully, without creating unnecessary pressure or friction for customers.
• Serve as an internal advocate and subject-matter expert on enterprise on-premise customer needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level