Key Account Manager

Folience Inc • Sumner, IA

2d

About The Position

The Account Manager is responsible for managing and growing dealer relationships through proactive engagement, operational excellence, and consistent communication. This role focuses on understanding dealer needs, ensuring exceptional service, and supporting dealers in delivering high-quality ambulances to their customers. By serving as a trusted advisor, the Account Manager helps strengthen dealer loyalty, improve communication, and create a seamless connection between Life Line and its distribution partners.

Requirements

• Bachelor’s degree in Business, Communications, or related field (or equivalent experience).
• 3+ years of account management, customer service, or dealer support experience
• Excellent interpersonal and relationship-building skills.
• Strong problem-solving abilities and a proactive service mindset.
• Proficiency with CRM tools and Microsoft Office Suite.
• Willingness to travel up to 15% to support dealer engagement.

Responsibilities

• Act as the primary point of contact for assigned dealers, building strong and lasting relationships.
• Proactively engage with dealers to understand their challenges, priorities, and business goals.
• Provide consistent communication and ensure transparency on order status, product updates, and company initiatives.
• Build, maintain, and grow strong long-term relationships with dealer principals, sales teams, and support staff
• Increase dealer engagement by providing responsive support, product knowledge, and process guidance
• Support dealer success through ongoing communication, problem resolution, and partnership development
• Coordinate with internal teams to ensure timely resolution of dealer inquiries, warranty claims, and service issues.
• Organize dealer visits, plant tours, and training sessions to deepen partnerships.
• Work closely with engineering, production, and scheduling teams to align on dealer orders and delivery commitments.
• Advocate for dealer needs within the organization to improve processes and customer experience.
• Participate in trade shows, dealer meetings, and industry events as company representatives.
• Monitor dealer performance, providing feedback and support to help them achieve mutual success.
• Maintain accurate CRM records of communication, orders, and opportunities.
• Assist in managing dealer contracts, agreements, and compliance requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level