Key Account Manager

Life Couriers•Bloomington, MN

10d•$70 - $80

About The Position

At Life Couriers, we deeply understand and care about life‘s critical moments – to save lives. We are here to deliver the world‘s most time-critical diagnostics and therapies. Wherever logistics can make the biggest difference to a patient‘s life, you‘ll find us first. We aim to be the world‘s foremost group of life sciences logistics experts and we are committed to constantly pushing ourselves and the market towards new solutions for the benefit of patients. Life Couriers offers customized supply chain solutions by integrating specialized logistics services, providing a seamless customer experience. The Key Account Manager will be responsible for executing operational functions and customer-facing initiatives to ensure a consistent quality of service, customer satisfaction, scalability, and support across the growing network of our customers.

Requirements

Ability to work as a team player in a dynamic, fast-paced environment.
Excellent written and oral communication/phone skills.
High sense of urgency, ability to work/manage timely responses to customer.
Flexibility to travel as needed.
Project management experience and/or customer relationship management experience preferred.
Goal-driven and highly motivated.
Proven analytical and problem-solving skills.
Intermediate proficiency with Microsoft Suite applications.
Strong work ethic, attention to detail and organizational skills.
Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
Comfortable presenting information and responding to questions from executive leadership, employees, and customers.
Primarily sedentary.
Occasionally required to lift up to 10 pounds.
Ability to travel up to 10% of the time.
Bachelor's Degree in Business Management or similar field required.
3+ years of account management experience.
Has a valid driver's license with no more than 2 moving violations or at fault accidents in the last 3 years.
Must be authorized to work in the United States without any type of work authorization or work sponsorship now or in the future.

Nice To Haves

Experience in Healthcare Transportation/Logistics, Supply Chain Solutions preferred, but not required.

Responsibilities

Serve as contact for high-value account in a customer-facing capacity.
Travel to customer sites to implement and/or enhance field operations and customer accounts. Applicants should expect at least 50% travel.
Assist in all aspects of logistics operations as needed including:
Creating training and performance assessments for contracted drivers.
Learning new software to manage route changes/optimizations.
Working directly with LC Operations Managers and Dispatchers to ensure customer requirements are met consistently (99% On-Time).
Work diligently with various internal teams and as a liaison with customers to maximize communication and ensure SLA’s are achieved.
Constantly evaluate areas for operational integration and efficiency within key customer accounts.
Collaborate with sales team to identify important areas of growth. Ensure smooth customer implementations and long-term success.
Other responsibilities as assigned by management.

Benefits

Weekly pay
Medical, Dental, Vision Insurance are available to employee on the first of the following month after hire
401(k) with match
Short- & Long-Term Disability
Employee Assistance Program
Company paid and optional Life Insurance
Optional Hospital, Critical Illness, and Accident Indemnity Insurance
Paid Time Off & Sick Pay
Advancement opportunities in a fast-growing organization
Life Couriers is committed to a diverse and inclusive workplace. Life Couriers is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.