Key Account Manager

Solenis

About The Position

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media. We are seeking a skilled Key Account Manager to support and expand industrial water treatment programs for customers in the Greater Houston, Texas region. This role combines technical expertise, relationship management, and commercial strategy to deliver Solenis’ value to customers across refineries, chemical plants, manufacturing facilities, and other industrial sites. The Key Account Manager will be responsible for ensuring optimal performance of customer treatment programs, driving revenue retention and growth, and serving as a trusted advisor on cooling, boiler, and wastewater system optimization.

Requirements

Bachelor’s degree in Chemical Engineering, Chemistry, Environmental Engineering, Mechanical Engineering, or related field (equivalent experience may be considered)
3+ years of experience in industrial water treatment involving cooling towers, boilers, or wastewater systems
Strong mechanical aptitude with ability to troubleshoot feed equipment, sensors, valves, and controllers
Proven ability to manage customer relationships and deliver strong account retention
Excellent communication, problem‑solving, and organizational skills
Valid driver’s license and clean driving record
Must live within 45 minutes of Texas City, TX or be willing to relocate.
Have previous experience in Refineries/Industrial Water Treatment, especially boilers, cooling towers and waste water
Possess strong relationship management skills and be able to establish relationships at all levels of management

Nice To Haves

Experience with chemical plants, refineries, or heavy industrial facilities in the Houston/Gulf Coast region
Prior success managing high‑value accounts or multi‑site customer portfolios
Experience working within customer safety programs such as LOTO, confined space, or contractor onboarding systems

Responsibilities

Conduct routine testing, monitoring, and troubleshooting for cooling, boiler, and wastewater treatment systems
Optimize chemical programs to improve system performance, asset protection, and operational reliability
Troubleshoot feed systems, pumps, controllers, and monitoring equipment
Conduct audits, system surveys, and performance evaluations to drive continuous improvement
Build strong, long‑term relationships with operations, engineering, reliability, and procurement teams
Identify new business opportunities within existing accounts and develop value‑driven proposals
Present technical reports, KPIs, business reviews, and program recommendations clearly and professionally
Collaborate with customers to address performance issues, implement corrective actions, and strengthen partnership value
Manage account revenue, pricing execution, and contract performance
Deliver targeted growth through consultative selling and program expansion
Support inventory management, chemical ordering, and coordination of on‑site service requirements
Partner with internal Solenis teams to ensure timely delivery, high service quality, and customer satisfaction
Model and reinforce Solenis’ safety culture across all customer locations
Ensure compliance with customer safety protocols, environmental regulations, and Solenis standards
Maintain accurate and timely records of service activities, audit findings, and program performance