Key Account Manager

EPTA•Columbus, GA

2d•Remote

About The Position

The Key Account Manager/SR Manager is responsible for managing and nurturing relationships with high-value clients, ensuring their needs are met while driving revenue growth. This role involves developing tailored account strategies, maintaining strong customer satisfaction, and identifying new business opportunities within key accounts. At Epta, we believe our employees are the driving force behind our success. That’s why we offer a thoughtful range of perks designed to inspire, support, and celebrate our team every step of the way. Join Epta in this permanent role, where you'll experience a great blend of new technologies and a modern workplace culture. We at the Epta Group are a dynamic and growing international company, delivering cutting-edge commercial refrigeration solutions that impact everyday life—from ensuring fresh food in supermarkets to keeping the perfect chill in your favorite café. Our global network includes manufacturing facilities, sales entities and service organizations —all working together to provide sustainable and innovative solutions. We support customers in their green transition and support them as a fully integrated provider, from the layout of the store to the after-sales support. With over 8,000 employees, Epta fosters an environment of continuous development. We offer career growth, extensive training, and the opportunity to thrive in a company where every challenge is a chance to create value and inspire our people. Guided by our values, we are committed to professional excellence, sustainability, and innovation in every aspect of our work. We welcome applications from all individuals, regardless of gender, race, ethnicity, religion, sexual orientation, disability, parental status, or social origin. At Epta, your unique perspective is what keeps us innovative and cool.

Requirements

Professional experience in the role or similar: 7 years
Management experience: preferably in multinational context, with similar dimensions, managing similar activities
Languages: English and second language
Highest Education Level: Engineering or Economics Degree

Responsibilities

DEVELOP LONG-TERM TRUSTING RELATIONSHIPS
Establish and maintain long-lasting, trust-based relationships with key clients or a portfolio of clients.
UNDERSTAND CLIENT NEEDS
Gain an in-depth understanding of key customer needs, challenges, and requirements to offer tailored solutions.
EXPAND CLIENT RELATIONSHIPS
Continuously propose solutions that align with clients' objectives, driving growth and increasing business value.
BUILD STRATEGIC PARTNERSHIPS
Develop strong strategic relationships with key contacts within customer organizations to identify opportunities for mutual value creation and synergy optimization.
ACTION PLAN EXECUTION
Deploy and execute action plans defined by the Sales Manager to meet sales and customer objectives.
SUPPORT PRODUCT DEVELOPMENT
Collaborate with relevant departments to ensure the proper development and delivery of products and services that meet client specifications.
KPI MONITORING & ANALYSIS
Monitor, analyze, and report on key performance indicators (KPIs) defined by the Sales Manager to ensure the achievement of targets.

Benefits

We take development opportunities seriously! Take part in a variety of training through our Epta Academy and external training partners.
Epta offers the opportunity for remote work whenever possible, along with providing the necessary technical equipment.
Balance work and personal life perfectly with our flexible working hours.
Give back more than we receive: Join our volunteering activities and help make the world a better place.

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