Key Account Manager

SiteOne Landscape Supply•Norfolk, VA

About The Position

The Key Account Manager plays an integral role in our sales organization by developing relationships with important customers in order to grow new business within these accounts.

Requirements

3+ years of experience in key account sales
Proven ability to build strong relationships with clients to effectively grow sales, negotiate deals, resolve conflict, and provide service that leads to stellar customer satisfaction
Knowledge of sales cycle and solution selling techniques
Proven approach to access decision makers at client organizations
Ability to communicate value proposition and differentiate SiteOne's products and services using professional presentation and communication skills
Ability to think quickly and make decisions
Understanding of sales and operations planning processes, statistical demand forecasting and integration of supply and demand plans
High school diploma or equivalent required

Nice To Haves

1-3 years of green industry experience and a familiarity with landscape, nursery, and irrigation products preferred
College degree preferred

Responsibilities

Manage a book of business consisting of existing SiteOne accounts. The book of business will typically range from 40 to 60 accounts (min. $3 million total)
Aggressively seek out new business with current accounts. The focus is to expand margin dollars in existing lines of business or to expand SiteOne presence in new lines of business
Develop deep and lasting relationships with key account personnel
Ensure that customers are aware of and fully utilizing all of SiteOne’s capabilities including SiteOne University, vendor support, and Partner’s Program
Grow minimum of $100k GM$ growth year over year
Use SiteOne Territory Alignment tools to prioritize and target key accounts
Maintain high level of customer satisfaction with assigned accounts
Work and communicate effectively with all relevant SiteOne resources including Sales Support Representatives, Line of Business Specialists, and store associates
Leverage solution focused sales tools and processes to maximize growth with assigned accounts
Report progress against opportunities to share verifiable outcomes
Facilitate the placement of customer orders and monitors fulfillment process
Maintain appropriate professional and technical knowledge
Resolve customer complaints by investigating problems and developing solutions
Work with Business Development Manager or store personnel to effectively transition key accounts