Key Account Manager

Accel Entertainment • Burr Ridge, IL

1d • $60,000 - $75,000

About The Position

SUMMARY The primary responsibilities of this position include, but are not limited to, managing relationships with Category or Program Managers at Key Accounts, analyzing performance data, studying trends and recommending adjustments, creating marketing and advertising programs to grow sales and improve ramp up rate, providing constant feedback and training on industry updates, as well as assisting in other areas as needed.

Requirements

• Bachelor’s degree from accredited university
• 1-3 years of experience in account management (Key Accounts a plus)
• Advanced problem resolution skills and negotiations
• Ability to create and manage marketing initiatives
• Ability to anticipate customers’ needs and match with appropriate products and services
• Ability to create processes and mold internal departments to meet customer needs
• Comfortable working under pressure in a fast-paced environment
• Core computer and Microsoft Office competencies
• Excellent written and verbal communication skills
• Ability to understand and follow written and verbal instructions
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow
• Ability to work independently and as a member of various teams and committees
• Versatility and willingness to work within constantly changing priorities with enthusiasm
• Minimum of 21 years of age
• Ability to obtain and/or maintain a Terminal Handler’s License from the Illinois Gaming Board

Responsibilities

• Develop relationship with a portfolio of Key Accounts for organic and YoY growth
• Acquire a thorough understanding of Key customer needs and requirements
• Expand the relationship with existing customers by continuously proposing solutions that meet their objectives
• Serve as a link of communication between Key customers and internal teams
• Ensure the correct deliverables are delivered to Key Accounts in a timely manner
• Develop and oversee customer retention campaigns
• Get Key Account to participate in, and improve upon, in-house promotions and marketing
• Engage with Key Account 2-3 times a week via phone; schedule in-person appointments quarterly
• Prepare regular reports of progress and forecasts to internal and external stakeholders using Key Account metrics
• Ride along and coach CSM team monthly
• Review documentation and tasks that team performs for accuracy
• Monitor salesforce activity and key metrics for individual CSMs
• Build relationship with Sales Ops and BDMs and continue to bring optimizations in to all cross functional groups
• Manage members of the CSM team, to increase the rate of transition from competitor accounts to Accel accounts
• Coach, develop and support field team members for career growth and job satisfaction
• Communicate and provide guidance on updates, processes and education on market information/trends
• Other duties assigned

Benefits

• medical
• dental
• vision
• life
• AD&D
• critical illness
• hospital insurance
• short and long-term disability
• identity/legal protection
• access to FSA and HSA accounts
• Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans
• Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level