Key Account Manager

OX Tools•Atlanta, GA

About The Position

The Key Account Manager is responsible for managing and growing the strategic relationship with Home Depot, one of the company’s most critical retail partners. This role ensures alignment between the customer’s objectives and the company’s goals, driving sales growth, profitability, and operational excellence. The Key Account Manager serves as the primary point of contact for Home Depot, overseeing all aspects of account management, including sales strategy, promotional planning, inventory management, and cross-functional coordination.

Requirements

3+ years of experience in key account management, preferably in retail or consumer goods.
Proven track record of managing large retail accounts, ideally Home Depot or similar.
Strong analytical skills with proficiency in data-driven decision making.
Excellent negotiation and relationship building abilities.
Deep understanding of big box retail operations, merchandising, and promotional planning.
Proficiency in Microsoft Office Suite and familiarity with retail analytics tools.
Exceptional communication and presentation skills.
Ability to manage multiple priorities in a fast-paced environment.
Experience managing a sales target and budget.

Responsibilities

Develop and execute a comprehensive account strategy tailored to Home Depot’s business model and objectives.
Align internal resources to support long-term growth and profitability within the account.
Drive incremental sales through effective product placement, promotional programs, and pricing strategies.
Monitor and analyze sales performance to identify opportunities and mitigate risks.
Build and maintain strong relationships with key decision-makers at Home Depot.
Act as the primary liaison between the customer and internal teams to ensure seamless communication.
Collaborate with marketing and merchandising teams to develop impactful promotional campaigns.
Ensure timely execution of promotions and evaluate post-promotion performance.
Work closely with supply chain teams to maintain optimal inventory levels and avoid stockouts.
Forecast demand accurately to support Home Depot’s replenishment requirements.
Utilize data analytics to track performance metrics, identify trends, and inform decision-making.
Prepare and present regular reports to senior management and the customer.
Ensure adherence to Home Depot’s compliance standards, operational guidelines, and vendor requirements.
Proactively address any operational issues to maintain service excellence.
Manage and optimize participation in Home Depot vendor programs, ensuring compliance and maximizing benefits.
Identify opportunities within Home Depot’s systems and processes to improve efficiency and enhance account performance.
Monitor market trends and competitor activities to identify opportunities for differentiation.
Share insights with internal stakeholders to inform product and pricing strategies.
Manage account budgets, including trade spend and promotional investment.
Track ROI on all initiatives to ensure financial targets are met.