Key Account Manager- Roche Sequencing

Roche•Indianapolis, IN

29d•Remote

About The Position

As a Key Account Manager for Roche Sequencing, you will be responsible for maintaining and growing strategic accounts by fostering exceptional relationships with key stakeholders and aligning customer needs with Roche Sequencing's comprehensive portfolio of solutions. In this role, you will leverage your expertise to achieve sales targets, drive long-term partnerships, and deliver value-added solutions that support customers’ research and clinical objectives.

Requirements

You hold a Bachelor’s degree or equivalent experience.
You hold a minimum of 7+ years of proven success in complex sales or account management roles.
Excellent oral and written communication skills, with the ability to deliver impactful presentations.
Strong organizational and strategic planning skills to manage multiple accounts and initiatives simultaneously.
Proven leadership abilities
Ability to work in a regulated environment

Nice To Haves

Capital sales experience, particularly in sequencing, diagnostics, or life sciences.
Deep knowledge of next-generation sequencing (NGS) technologies, platforms, methodologies, and applications.
Previous experience working with large reference labs, clinical sequencing provider labs and other strategic key opinion leaders.
Familiarity with working across multiple customer call points (e.g., core lab managers, directors, clinicians, purchasing, research and development leads, C-suite executives).
Hands-on experience with CRM tools and strong proficiency with Google Suite of products
Exceptional negotiation skills paired with a solutions-oriented, problem-solving mindset.

Responsibilities

Account Management & Customer Relationships: Serve as the primary point of contact for strategic accounts, managing and nurturing long-term relationships.
Meet regularly with customers to assess evolving needs and ensure satisfaction with Roche Sequencing’s products and support.
Proactively assess, clarify, and validate customer needs on an ongoing basis to deliver tailored solutions.
Strategic Planning & Execution: Lead joint account planning processes with key customers, establishing mutual performance objectives, financial targets, and critical milestones for both one- and three-year timeframes.
Develop and execute strategies to achieve assigned sales quotas and revenue targets within designated strategic accounts.
Coordinate cross-functional resources — including support, service, and management specialists — to meet account performance goals and exceed customer expectations.
Customer-Centric Solutions: Apply a customer-focused selling approach to drive results, build partnerships, and ensure long-term satisfaction.
Stay informed about key market trends and competitive dynamics to identify and capitalize on new opportunities.
Act as a trusted advisor to customers, effectively communicating the value of Roche Sequencing’s portfolio and assisting them in achieving their research and clinical outcomes.
Communication & Collaboration: Clearly communicate progress on initiatives to internal teams and external stakeholders through regular updates and presentations.
Collaborate closely with internal teams (e.g., Customer Service, Technical Support, Marketing) to address customer concerns, resolve issues, and ensure high levels of satisfaction.
Coordinate with company executives and Customer Service Representatives to address challenges, maintain responsive communication, and resolve problems efficiently.
Sales Leadership & Business Growth: Proactively identify opportunities to expand Roche’s footprint within strategic accounts.
Demonstrate in-depth knowledge of Roche Sequencing’s portfolio to provide comprehensive support across sequencing platforms, software, and informatics capabilities.
Represent Roche at customer engagements, conferences, and key industry events to promote the brand and strengthen relationships.