Key Account Manager - NHS

TympaHealth•London, CA

32d•Hybrid

About The Position

We are seeking a Key Account Manager – NHS to coordinate and manage the implementation of TympaHealth services, initially within 16 NHS ICBs. This is a key role in enabling our growth strategy by ensuring that our NHS customers have a seamless, effective experience, meet the expected patient outcome improvements and proceed with wider adoption. Reporting to the Project Lead – NHS, you will work with senior stakeholders within the ICBs and TympaHealth in a team which is at the centre of a wide network of internal and external colleagues, working cross-functionally to ensure strategic and successful NHS service roll-out. You will be joining a highly motivated team that is passionate about what they do in a Company that is going from strength to strength. This is an opportunity to make a difference to people’s lives and play a visible role in its success.

Requirements

an NHS background with experience managing programmes within the NHS, ideally across multiple sites / ICB footprints
excellent communication and relationship-building skills working with stakeholders at all levels (including consultants and senior leaders) across both the Company and ICBs
strong attention to detail and high standards of delivery, being reliable, accountable and proactive in resolving issues and driving actions through
strong assessment / benchmarking mindset with experience supporting evaluation of NHS programmes to evidence outcomes and improvements
highly organised, able to juggle multiple deadlines and competing priorities
adaptable in approach to suit different ICB decision makers, priorities and ways of working
a strong team player who can also work independently and take ownership of account service delivery
a credible representative of the Company, being able to embed within ICB teams while presenting the Company professionally and consistently
able to gather, understand and communicate qualitative insights; produces accurate, concise reports and updates
confident, engaging and positively influence others, handling challenging conversations in a professional way
a self-starter with sound judgement, working autonomously and checking in / escalating appropriately and when needed
a strategic thinker who is also hands-on and willing to “roll-up sleeves” to get things done
qualified in Prince2 or similar

Nice To Haves

Experience working in a B2B SaaS or HealthTech environment.
ENT experience.

Responsibilities

act as the primary point of contact for select ICBs, building strong, trusted relationships with key stakeholders
ensure high levels of stakeholder engagement, adoption and satisfaction across all participating sites
proactively identify opportunities to expand usage, improve performance and increase value delivery within each ICB
monitor contract performance and ensure services are delivered in line with agreed scope, KPIs and expectations
co-ordinate regular review meetings, sharing progress updates, insights and best practices
escalate issues internally and externally as appropriate to protect service delivery timelines and stakeholder relationships
collaborate with internal teams (clinical, product, support, commercial) to ensure seamless service delivery across the full customer lifecycle
conduct risk assessments for each ICB for blockers and opportunities
identify and find solutions for bottlenecks, difficulties with delivery risks and pressure points
collect accurate qualitiative data, evaluating it and giving insights to improve future services and ICB experiences
manage both implementation and upgrades, ensuring that they are delivered on time, on value and with maximum impact
provide post implementation support and follow-up
perform other duties as assigned by the Project Lead – NHS