Key Account Manager - Mobile Hydraulics

Point Spring Company•Pittsburgh, PA

2d•$80,000 - $110,000

About The Position

Looking for a place where your work truly makes a difference? At Point Spring & Driveshaft Co., we've been helping keep trucks on the road since 1926, and we're just getting started! With locations across PA, OH, and WV, we're known for our reliable service, quality parts, and down-to-earth team that knows the value of hard work. If you like the idea of being part of a company that still believes in doing things right and taking care of both customers and employees along the way - we'd love to meet you. We're currently looking for a Warehouse Associate who's hands-on, organized, and ready to keep our inventory and operations moving at full speed!

Requirements

Experience in Business, Sales, Supply Chain, or a related field.
5+ years of account management experience in the heavy-duty truck, commercial vehicle, or related industry.
Experience managing both key customer accounts and strategic supplier relationships preferred.
Understanding of heavy-duty truck parts, equipment, and service operations.
Willingness to travel within region (W. PA, N. WV, E. OH), as needed (estimated 25-40%+).
Must have a dedicated home office space with reliable high-speed internet.

Nice To Haves

Training and/or experience in mobile hydraulics.
Excellent relationship-building, negotiation, and communication skills.
Strong business acumen with the ability to analyze data, identify trends, and make strategic recommendations.
Ability to manage multiple priorities and deliver results in a fast-paced environment.
Familiarity with CRM systems, Microsoft Office Suite, and relevant business software.

Responsibilities

Customer Account Management
Serve as the main relationship owner for assigned key customer accounts, acting as a trusted advisor and problem solver.
Understand customers' business models, operational priorities, and equipment needs to proactively provide and recommend solutions.
Develop and execute account plans to grow revenue, expand product offerings, and improve customer satisfaction.
Monitor order status, delivery performance, and after-sales support, ensuring timely resolution of issues.
Supplier Relationship Management
Manage and strengthen the relationship and partnership with large strategic suppliers, serving as the primary contact for communication, contract negotiations, and performance management.
Coordinate with procurement, supply chain, and operations to ensure consistent product availability, competitive pricing, and alignment on demand planning.
Monitor supplier KPIs and collaborate on continuous improvement initiatives.
Sales & Growth Initiatives
Identify and pursue opportunities to expand sales within existing accounts, including upselling, cross-selling, and introducing new product lines.
Collaborate with suppliers, inventory managers, and sales leadership to develop targeted campaigns and sales strategy.
Track market trends, competitor activities, and industry developments to anticipate customer needs and supplier shifts.
Operational Coordination
Partner with operations, logistics, and service teams to ensure accurate order fulfillment and on-time delivery.
Support forecasting, budgeting, and pricing strategy for assigned accounts and supplier programs.
Ensure compliance with company policies, safety regulations, and contractual obligations.