Key Account Manager - Healthcare

CSA Group•Cleveland, OH

About The Position

The Key Account Manager (KAM) promotes continued growth and superior customer service for current customers within an assigned territory. Serves as an internal sales and customer contact for initial inquiries, quotes and service for assigned accounts within an assigned area. Follows-up on sales and marketing opportunities via e-mail, phone communication or in-person meetings. Supports and promotes continued growth of new business for CSA Group TIC services. Engages in proactive company research and customer outreach to increase business from assigned medium-sized accounts. Understanding the Business Initiates the sales process, providing preliminary and ongoing information to existing clients Manages the sales process by promptly responding to all inquiries and visits with clients as necessary to present information regarding CSA Group services Prioritizes work assignments and follow-up responses to client inquiries and proposals Manages the relationships with clients, identifying growth opportunities within the assigned accounts, and develops the approach to secure new business Prepares cost proposals of services for clients, using applicable questionnaires and worksheets Maintains accurate and complete client files, including the input of existing client information into the shared sales database Working Well with Others Works closely with the Sales team to support and promote continued growth of new business Works closely with customers to provide customer care on inquires, quotes and services with an assigned area Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts Delivering Results Contacts current customers and promotes CSA testing services including, but not limited to, certification and SI/FE, and engages in facilitating the appropriate internal contact when other services are needed Prepares quotes for clients, using applicable questionnaires and worksheets Sends proposals to clients and conducts follow-up calls to provide further information, answers questions and documents these activities for further follow-up, including Notices and FIR Findings where applicable Maintains input of existing client information into Centra Regularly follows up on open quotations and sales opportunities Researches customer accounts, identifies opportunities for growth and generating leads and demand Expected to meet/exceed sales targets for assigned medium-sized accounts

Requirements

Post-secondary education required
2-4 years of sales experience
Knowledge of the safety certification industry
Computer proficiency in Word, Excel, PowerPoint, (Microsoft Outlook or an equivalent CRM application) and database applications
Excellent verbal and written English communication skills
Excellent phone and customer service skills
Detail oriented and able to handle multiple tasks
Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and follow-up on client requests
Proven ability to consistently meet or exceed sales goals
Ability to prepare cost proposals promptly to meet customers’ needs
Strong organization and time management skills
Ability to draft and deliver sales presentations

Nice To Haves

Understanding of Salesforce and Workday a plus

Responsibilities

Initiates the sales process, providing preliminary and ongoing information to existing clients
Manages the sales process by promptly responding to all inquiries and visits with clients as necessary to present information regarding CSA Group services
Prioritizes work assignments and follow-up responses to client inquiries and proposals
Manages the relationships with clients, identifying growth opportunities within the assigned accounts, and develops the approach to secure new business
Prepares cost proposals of services for clients, using applicable questionnaires and worksheets
Maintains accurate and complete client files, including the input of existing client information into the shared sales database
Works closely with the Sales team to support and promote continued growth of new business
Works closely with customers to provide customer care on inquires, quotes and services with an assigned area
Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre-work, scheduling, mailings, marketing materials, and customer contacts
Contacts current customers and promotes CSA testing services including, but not limited to, certification and SI/FE, and engages in facilitating the appropriate internal contact when other services are needed
Prepares quotes for clients, using applicable questionnaires and worksheets
Sends proposals to clients and conducts follow-up calls to provide further information, answers questions and documents these activities for further follow-up, including Notices and FIR Findings where applicable
Maintains input of existing client information into Centra
Regularly follows up on open quotations and sales opportunities
Researches customer accounts, identifies opportunities for growth and generating leads and demand
Expected to meet/exceed sales targets for assigned medium-sized accounts