Key Account Manager FQHC & 340b

Liberty Software•Grapevine, TX

60d

About The Position

Liberty Software is seeking a customer service champion to partner with existing pharmacy clients to solve problems and build relationships as an Account Manager for our Federally Qualified Healthcare Center (FQHC) accounts. The Account Manager, FQHC will receive inbound phone calls, emails, chats, and escalated tickets from their accounts or escalated calls from "Tier 1" support. It is their responsibility to ensure open tickets are addressed and updates are communicated back to the pharmacy in a timely and professional manner. By providing superior customer service and getting to know the unique needs of assigned accounts, the Account Manager, FQHC will be able to build and maintain strong relationships with their clients. Liberty Software takes great pride in being set apart for its client relations and support and expects its Account Manager, FQHC to strive for stellar service and continuous improvement in every interaction. Please note: This position does not involve sales or cold calling; this is a customer account support role. The ideal candidate will have experience working in or supporting a Federally Qualified Healthcare Center and possess a strong knowledge of the 340b drug pricing program.

Requirements

2+ years' experience working with a Federally Qualified Healthcare Center
Knowledge about the 340b drug pricing program
Professional and friendly demeanor is a must
Demonstrated ability to communicate, present, train, and effectively assist in decisions at all levels of client organizations
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening and critical thinking skills

Nice To Haves

Bachelor's degree preferred
Certified pharmacy technician (CPhT) certification a plus

Responsibilities

Operate as the point of contact for any and all matters specific to onboarding of FQHC accounts
Build and maintain strong, long lasting customer relationships with all members of assigned accounts, such as pharmacy owners, managers, and staff members
Ensure the timely and successful delivery of solutions to clients' unique needs such as configuring and customization of Liberty's software, work with all departments to ensure project resolutions such as software errors, and hardware troubleshooting or replacements etc.
Communicate clearly with clients about status of purchases, trouble tickets, and requests
Assist with high severity requests or issue escalations as needed
Work with assigned accounts to guide and aid in configuring software and computer settings to customize software to best meet each client's unique needs
Provide web-based training of Liberty's pharmacy software
Become an expert on Liberty's software in order to answer questions and guide clients in best practices for their specific needs
Assist in other areas when needed

Benefits

100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
Option to enroll immediate family members available with Liberty contributing 50% of monthly premium
Fully vested 401K matching on a pre- or post-tax basis
Liberty-paid HSA contributions every paycheck
Generous PTO plan and paid holidays
Annual tuition reimbursement program and professional certification courses available
Adoption expense reimbursement program
Dependent Care FSA availability providing tax savings for qualifying child care expenses
Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
Fully-stocked breakroom
...and much more!