Key Account Manager, Food

SGS•North Sioux City, SD

21d

About The Position

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. JOB FUNCTIONS Manage assigned accounts' growth and retention Develop account strategies to expand revenue and profitability Ensure high levels of customer satisfaction for long-term loyalty Identify upselling, cross-selling, and renewal opportunities Manage assigned accounts and client relationships Continue to build and maintain long-term, trusted relationships with key clients Serve as primary point of contact for clients Understand the client's needs, goals, and challenges to deliver a complete solution Develop and manage strategic planning Develop, execute, and maintain account plans aligned with the clients and SGS Provide revenue forecasts, track performance, and ensure targets are met Collaborate with internal teams (Operations, Client Services, Sales) Manage contract negotiations Negotiate renewals to secure profitable price agreements Monitor the market and competitive landscape Provide insights to influence business strategy, client offerings, and competitor activities Develop campaigns and an execution plan Develop targeted campaigns (digital, content, events) to increase brand awareness and client engagement Ensure campaigns are consistent with laboratories’ core capabilities Align with industry needs to deliver ROI Provide data-driven insights Track and analyze campaign performance, engagement, and ROI Provide insights and recommendations to improve campaign ROI Analyze engagement trends, email open rates, ad click-through rates, and social media engagement patterns Sales Alignment Work closely with the sales team to ensure consistent messaging Help build successful pitches and price agreement renewals

Requirements

Bachelor’s degree or relevant work experience
5+ years of experience in a customer-facing role managing multiple accounts, preferably in the TIC Industry
Great attention to detail and communications (Written and Verbal)

Responsibilities

Manage assigned accounts' growth and retention
Develop account strategies to expand revenue and profitability
Ensure high levels of customer satisfaction for long-term loyalty
Identify upselling, cross-selling, and renewal opportunities
Manage assigned accounts and client relationships
Continue to build and maintain long-term, trusted relationships with key clients
Serve as primary point of contact for clients
Understand the client's needs, goals, and challenges to deliver a complete solution
Develop and manage strategic planning
Develop, execute, and maintain account plans aligned with the clients and SGS
Provide revenue forecasts, track performance, and ensure targets are met
Collaborate with internal teams (Operations, Client Services, Sales)
Manage contract negotiations
Negotiate renewals to secure profitable price agreements
Monitor the market and competitive landscape
Provide insights to influence business strategy, client offerings, and competitor activities
Develop campaigns and an execution plan
Develop targeted campaigns (digital, content, events) to increase brand awareness and client engagement
Ensure campaigns are consistent with laboratories’ core capabilities
Align with industry needs to deliver ROI
Provide data-driven insights
Track and analyze campaign performance, engagement, and ROI
Provide insights and recommendations to improve campaign ROI
Analyze engagement trends, email open rates, ad click-through rates, and social media engagement patterns
Work closely with the sales team to ensure consistent messaging
Help build successful pitches and price agreement renewals