Key Account Manager, Food

SGS • North Sioux City, SD

23d

About The Position

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Requirements

• Bachelor’s degree or relevant work experience
• 5+ years of experience in a customer-facing role managing multiple accounts, preferably in the TIC Industry
• Great attention to detail and communications (Written and Verbal)

Responsibilities

• Manage assigned accounts' growth and retention
• Develop account strategies to expand revenue and profitability
• Ensure high levels of customer satisfaction for long-term loyalty
• Identify upselling, cross-selling, and renewal opportunities
• Manage assigned accounts and client relationships
• Continue to build and maintain long-term, trusted relationships with key clients
• Serve as primary point of contact for clients
• Understand the client's needs, goals, and challenges to deliver a complete solution
• Develop and manage strategic planning
• Develop, execute, and maintain account plans aligned with the clients and SGS
• Provide revenue forecasts, track performance, and ensure targets are met
• Collaborate with internal teams (Operations, Client Services, Sales)
• Manage contract negotiations
• Negotiate renewals to secure profitable price agreements
• Monitor the market and competitive landscape
• Provide insights to influence business strategy, client offerings, and competitor activities
• Develop campaigns and an execution plan
• Develop targeted campaigns (digital, content, events) to increase brand awareness and client engagement
• Ensure campaigns are consistent with laboratories’ core capabilities
• Align with industry needs to deliver ROI
• Provide data-driven insights
• Track and analyze campaign performance, engagement, and ROI
• Provide insights and recommendations to improve campaign ROI
• Analyze engagement trends, email open rates, ad click-through rates, and social media engagement patterns
• Sales Alignment
• Work closely with the sales team to ensure consistent messaging
• Help build successful pitches and price agreement renewals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees