Key Account Director - EST/CST

Amplity • Philadelphia, PA

21h

About The Position

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them. Title: Key Account Manager Director – Key Accounts (bipolar disorder) Location: US Position Summary The Key Account Manager (KAM) Director is responsible for overseeing and managing a team of Key Account Managers (KAMs) who engage with key accounts specializing in bipolar disorder. This role focuses on providing strategic leadership, ensuring alignment with company objectives, and optimizing the performance of the KAM team. The KAM Director serves as the primary point of accountability for the team’s success, partnering with senior leadership and cross-functional teams to drive business objectives, cultivate relationships with key accounts, and deliver exceptional patient outcomes.

Requirements

• Bachelor’s degree required, master’s degree a plus
• Minimum of 10 years of pharmaceutical sales or account management experience, with at least 5 years in a leadership role managing teams.
• Proven success in leading account teams within the CNS or mental health space, with experience working with healthcare institutions, academic centers, or large healthcare systems.
• Strong understanding of the bipolar disorder therapeutic landscape
• Exceptional leadership, coaching, and team development skills.
• Strategic mindset with the ability to analyze complex data, identify opportunities, and implement actionable plans.
• Strong interpersonal, negotiation, and communication skills, with the ability to influence and engage with senior stakeholders.
• Proficiency in CRM tools, data reporting platforms, and Microsoft Office Suite.
• Comprehensive understanding of bipolar disorder, including its symptoms, treatment protocols, and patient impact.
• Deep awareness of healthcare regulations, formulary processes, and access dynamics within key accounts and large systems.
• Ability to travel weekly as needed
• Technical aptitude with Microsoft Office Suite, including Excel, PowerPoint, digital meeting platforms
• Valid driver’s license with safe driving record required
• Successfully pass all required Amplity and client training

Nice To Haves

• Launch experience preferred

Responsibilities

• Lead, mentor, and manage a team of Key Account Managers (KAMs) to achieve sales performance and strategic goals.
• Develop and implement team strategies to align with company objectives and key account engagement priorities.
• Conduct regular one-on-one meetings and team coaching sessions to monitor performance, provide feedback, and identify opportunities for professional development.
• Ensure KAM activities and account strategies are executed effectively and in compliance with company policies and regulatory guidelines.
• Collaborate with client and Amplity senior leadership to set goals, define priorities, and create strategic plans for key account engagement.
• Oversee the development and execution of account plans created by KAMs, ensuring alignment with broader business objectives.
• Analyze team performance metrics, market data, and competitive intelligence to refine strategies and identify growth opportunities.
• Partner with cross-functional teams to ensure alignment and seamless execution of initiatives.
• Serve as an escalation point for KAMs to address challenges with key accounts and ensure client satisfaction.
• Build and maintain relationships with senior-level stakeholders within key accounts to strengthen partnerships and optimize collaboration.
• Represent the company in high-level discussions with key accounts, key opinion leaders (KOLs), and industry stakeholders to establish credibility and drive strategic initiatives.
• Utilize CRM tools and other reporting platforms to monitor team performance, track key performance indicators (KPIs), and ensure data integrity.
• Develop and deliver regular reports and presentations on team progress, challenges, and opportunities to senior leadership.
• Ensure all activities conducted by the KAM team are fully compliant with regulatory guidelines, corporate policies, and ethical standards.
• Drive a culture of accountability, collaboration, and continuous improvement within the KAM team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager