Key Account Fulfillment Technician

M&D Distributors IncSaginaw, MI
6h

About The Position

To assist in achieving the company’s strategic objective by following and innovating company systems and processes. Responsible for working alongside the Client Fulfillment Techs and Client Fulfillment Team Lead to ensure prompt, accurate, and efficient shipping information is provided to customers.

Requirements

  • Knowledge of relevant computer applications
  • Knowledge of principles and practices of sales
  • Knowledge of customer service principles
  • Knowledge of basic business principles
  • Proven ability to provide satisfactory customer service
  • Successful completion of pre-employment background and drug screening.
  • Fosters good coworker citizenship and contributes to a positive work environment.

Responsibilities

  • Assist the Inside and Outside Sales Departments to provide outstanding customer service, with a primary focus on Key Account Customers
  • Process order fulfillments
  • Process return authorizations
  • Process warranty requests
  • Create shipping labels and bills of lading as necessary
  • Track orders to ensure timely delivery
  • Work with carriers and vendors to resolve shipping issues
  • Work with customers to assist in part returns, including core returns
  • Complete all daily and weekly tasks listed on the “Client Fulfillment Department Position Guide”
  • Assist the Sales department with fulfillment issues, with a primary focus on Key Account Customers
  • Assist the Sales department by taking phone calls pertaining to tracking, and calling carriers as needed
  • Ensure Key Account Customer records are accurate and up to date
  • Correspond with vendors to process returns
  • Maintain high customer service satisfaction and excellent client relationships
  • Follow the HHP system and report any problems to management immediately
  • Complete inbound and outbound calls to build upon relationships with Key Account Customers
  • Backfill and assist with standard reps and orders as needed
  • Flexibility to accommodate individual account needs
  • Review VRs created for A level orders each day and task accounting to issue refunds
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