Key Account Fulfillment Technician

M&D Distributors Inc•Saginaw, MI

About The Position

To assist in achieving the company’s strategic objective by following and innovating company systems and processes. Responsible for working alongside the Client Fulfillment Techs and Client Fulfillment Team Lead to ensure prompt, accurate, and efficient shipping information is provided to customers.

Requirements

Knowledge of relevant computer applications
Knowledge of principles and practices of sales
Knowledge of customer service principles
Knowledge of basic business principles
Proven ability to provide satisfactory customer service
Successful completion of pre-employment background and drug screening.
Fosters good coworker citizenship and contributes to a positive work environment.

Responsibilities

Assist the Inside and Outside Sales Departments to provide outstanding customer service, with a primary focus on Key Account Customers
Process order fulfillments
Process return authorizations
Process warranty requests
Create shipping labels and bills of lading as necessary
Track orders to ensure timely delivery
Work with carriers and vendors to resolve shipping issues
Work with customers to assist in part returns, including core returns
Complete all daily and weekly tasks listed on the “Client Fulfillment Department Position Guide”
Assist the Sales department with fulfillment issues, with a primary focus on Key Account Customers
Assist the Sales department by taking phone calls pertaining to tracking, and calling carriers as needed
Ensure Key Account Customer records are accurate and up to date
Correspond with vendors to process returns
Maintain high customer service satisfaction and excellent client relationships
Follow the HHP system and report any problems to management immediately
Complete inbound and outbound calls to build upon relationships with Key Account Customers
Backfill and assist with standard reps and orders as needed
Flexibility to accommodate individual account needs
Review VRs created for A level orders each day and task accounting to issue refunds