Key Account Executive
About The Position
The Key Account Executive will be responsible for managing and expanding relationships with strategic customers in the medical device and bioprocess sectors. This role requires a deep understanding of customer innovation cycles, technical product knowledge, and the ability to coordinate cross-functional support to ensure customer success. The Qosina KAE will drive the business, acting as the primary liaison, ensuring that customer needs are met while aligning internal resources to deliver tailored solutions. The KAE is the lead point of contact for all key customer matters. They anticipate customer needs, ensure deadlines are met, and help customers succeed in meeting internal requirements/deadlines The KAE must be aligned with customer activity: 1. Customer Integration & Innovation Support Develop an understanding of customer’s operational approach, positioning Qosina as an integral part of the customer innovation process, not just a supplier. Integrate into customer workflows. Simplify access to components. Provide technical solutions that support innovation 2. Global Procurement & Multi-Site Coordination The KAE must use their resources to understanding/navigate our customer’s multi-location organizational structures and engage with the following customer teams to uncover and build new business opportunities: Global procurement teams Local purchasing and sourcing teams New product development/R&D management teams Engineering teams Production Engineering team. The KAE’s primary objectives: Identify and pursue new business opportunities using Qosina’s component portfolio. Achieve year-over-year growth in component purchases and meet agreed-upon KPIs (e.g., new customers, activated projects, sampling activity) Provide guidance on component selection, risk assessment, and costing during early-stage development Offer technical support, helping customers evaluate and integrate Qosina products into their systems. Within the Qosina organization, Operational Coordination Collaborate with internal teams (marketing, logistics, and customer service) to ensure seamless order processing and post-sales support. Key Account Executive – Customer load 5-10 accounts based on complexity – Target number TBD Key Account executive Reporting: The Key Account Executive will meet formally with the Vice President of Sales and/or other team members during possible events as announced: Weekly to review general activity or urgent issues as required. Once per month to report on sales achievements and monthly plans (as defined above) Once a quarter to report on quarterly achievements (as defined above)
Requirements
- Proven history as an outside sales representative demonstrating year-over-year revenue growth.
- Deep understanding of relationship selling.
- Collaborative style and excellent interpersonal and team management skills.
- Strong organizational and presentation skills.
- In-depth understanding of the sales administration process.
- First-hand experience with CRM software and MS office products.
- Bachelor’s degree preferred.
Nice To Haves
- Experience as a Key Account Executive/Manager preferred.
Responsibilities
- managing and expanding relationships with strategic customers in the medical device and bioprocess sectors
- coordinate cross-functional support to ensure customer success
- acting as the primary liaison, ensuring that customer needs are met while aligning internal resources to deliver tailored solutions
- lead point of contact for all key customer matters
- anticipate customer needs, ensure deadlines are met, and help customers succeed in meeting internal requirements/deadlines
- Develop an understanding of customer’s operational approach, positioning Qosina as an integral part of the customer innovation process, not just a supplier
- Integrate into customer workflows
- Simplify access to components
- Provide technical solutions that support innovation
- understanding/navigate our customer’s multi-location organizational structures
- engage with customer teams to uncover and build new business opportunities
- Identify and pursue new business opportunities using Qosina’s component portfolio
- Achieve year-over-year growth in component purchases and meet agreed-upon KPIs (e.g., new customers, activated projects, sampling activity)
- Provide guidance on component selection, risk assessment, and costing during early-stage development
- Offer technical support, helping customers evaluate and integrate Qosina products into their systems
- Collaborate with internal teams (marketing, logistics, and customer service) to ensure seamless order processing and post-sales support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
