Key Account Executive - Service

Nidec•Brooklyn Heights, OH

20h

About The Position

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society. Job Summary NC-A Service is the regional business segment reporting into the Global Service business segment of Nidec Conversion, based in Milan, Italy. The Key Account Manager (KAM) is responsible for customer relationship management, defending the Nidec Conversion installed base, selling and securing LTSAs, field service, spare parts, and upgrades/retrofits of existing Nidec equipment. Additionally, the KAM is responsible for selling and securing brown-field replacements of competitor installed base of AC & DC motors, LV & MV VFDs and systems. This individual is responsible for managing and developing customers in the assigned geography while achieving order intake objectives for the NC-A Service business in Canada. Job Description

Requirements

A minimum 2-year technical degree is required, Bachelor’s Degree in Mechanical or Electrical Engineering preferred
Experience with selling industrial automation products and services including motors, drives, PLCs, HMIs preferred
Interest in growing income through sales of services for drive and automation systems.
Passion for creating cultivating customer relationships
Passion for customer service
Communications - written and oral, technical and commercial

Responsibilities

Achieve the Order Intake objectives for the assigned territory.
Manage customer relationships to protect and expand Nidec’s installed base.
Promote the NC-A Service portfolio to customers in the assigned geographic area.
Prospect and develop opportunities leading to the replacement of other OEMs installed base.
Act as a resource to NC-A Service team to facilitate the resolution of customer relationship issues.
Provide feedback to NC-A management and other employees regarding our products, applications and services, to drive improvements and elevate the competitiveness of the business.
Review proposals to ensure accuracy and appropriate methodology to meet company and customer objectives.
Assist NC-A colleagues in setting, identifying resources and assessing future potential business.
Participate in selling to large/key accounts as needed.
Maintain ongoing contacts with customers and consider their needs relative to product lifetime maintenance.
Maintain awareness of competitor product/service information and advise NC-A colleagues on effective sales tactics as needed.
Maintains trade contacts and participates in functions in industry associations.
Lead preparation of technical and commercial offers including technical risk assessment
Conduct technical presentations of the company's products
Work with Marketing Team to execute marketing programs, staff trade shows and perform lead follow-up.
Communicate customer feedback/needs to R&D for new product developments.
Demonstrate the ability to work within cross functional teams; the position requires working diligently with the Field Service and Engineering Teams.
Maintain CRM system (salesforce.com) to update the status of accounts and opportunities.
Interaction with project managers (including the company's factories) in order to control the fulfillment of obligations to the Customer in accordance with the schedule
If necessary - Interaction with Customers throughout the project life cycle, addressing issues and tasks arising in the process, including sales of the service for installed equipment
Travel 60-70% within the assigned territory.