Key Account Director

SilverTech•Indianapolis, IN

2d•Hybrid

About The Position

We're looking for a strategic, relationship-driven Key Account Director to lead and grow some of SilverTech’s most important client partnerships. In this role, you’ll own the full client lifecycle for a portfolio of high-value accounts, acting as a trusted advisor while helping clients envision, plan, and execute long-term digital growth. You’ll work closely with client stakeholders and internal delivery teams to uncover opportunities, solve business challenges, and align SilverTech’s services to client goals. This is a highly visible role that blends strategy, client advocacy, and collaboration across sales, delivery, and leadership.

Requirements

Bachelor’s degree preferred (marketing, information technology, or related field)
5–8 years of experience in digital marketing, technology, account management, consulting, or software-based environments
Proven success managing a $3–5M book of business
Experience working on large-scale, web-based or digital solutions
Strong business analysis skills with the ability to define client requirements and success criteria
Exceptional client service orientation with strong verbal and written communication skills
Ability to collaborate effectively across cross-functional teams
Experience communicating strategy and recommendations to senior stakeholders

Nice To Haves

Prior consulting or business analysis experience is a plus

Responsibilities

Manage a portfolio of 6–8 high-value client accounts ($500K–$1M+ each)
Build strong, trusted relationships with client stakeholders at all levels
Lead Quarterly Business Reviews (QBRs) to discuss goals, performance, risks, and future opportunities
Develop and present strategic and tactical account plans that align client needs with SilverTech’s service offerings
Partner with clients to define long-term, multi-year visions for platform growth and evolution
Identify client pain points and opportunities, translating them into actionable solutions
Collaborate with delivery teams to define project scope, goals, assumptions, and deliverables
Coordinate estimates and proposals with internal teams and client stakeholders
Partner with Sales and the VP of Client Services to position proposals, value, and execution priorities
Serve as the client advocate internally to ensure work meets expectations for scope, timeline, and budget
Manage and communicate scope documentation and statements of work
Stay informed on industry trends, emerging technologies, and best practices relevant to client needs
Maintain accurate reporting and account documentation using Salesforce and other internal tools
Represent SilverTech with professionalism, responsiveness, and a strong client-first mindset