Key Account Director, Financial Services

AlphaSense•New York, NY

1d•$145,000 - $181,000

About The Position

We are looking for a high-impact Key Account Director to lead and expand our most critical relationships within the Financial Services sector. You are responsible for the long-term vision and commercial health of a concentrated book of Enterprise accounts. In this role, you won’t just manage accounts; you will be the lead architect for AlphaSense’s growth within the world’s most sophisticated investment banks, asset managers, and hedge funds. You will manage a portfolio of Strategic Financial Accounts, working closely with end users and decision makers, including C-suite executives, key decision makers and end users, who rely on AlphaSense to gain a competitive edge in the markets.. Success in this role is fundamentally measured by your ability to protect and expand revenue; as such, you will carry specific targets and quotas tied to Gross Dollar Retention (GDR) and Net Dollar Retention (NDR) to accelerate growth. While retention and growth remain core metrics, the impact of a Key Account Director extends well beyond traditional KPIs. By deeply understanding client needs and workflows, Key Account Directors bring high-value insight back to product, marketing, and sales teams to shape strategy, messaging, and execution across the business.

Requirements

Strategic Partner: You effectively map and navigate complex power structures within global organizations. You have a proven track record of converting users into champions and align with C-Suite mandates. A master of internal navigation, you strategically deploy internal resources and SMEs to deliver maximum value to your clients.
A subject matter expert: You excel in relationship management and business acumen, with a firm commitment to the processes and tactics that drive success.
Energetic and Creative: You possess a natural intellectual curiosity with the ability to learn and adapt quickly. You are able to pivot seamlessly between deep-dive technical discussions with functional leads and high-level strategic consultations with C-suite executives, tailoring your value proposition to meet the unique priorities of every stakeholder.
SaaS Business Expert: You understand the "Land and Expand" lifecycle and look beyond seat count to drive growth. By identifying high-value integration points like API usage and enterprise-wide deployments, you transform our software from a line-item expense into a mission-critical utility.
Committed to delivering results: You set the example for grit, work ethic, initiative, enthusiasm and commitment amongst your peers. You possess an owner’s mindset, taking full accountability for the health and expansion of your portfolio.
A strong communicator: You’ll regularly be engaged with day-to-day users to C-level executives and that requires exceptional oral, written and presentation skills. You are equally comfortable leading formal business reviews with executive stakeholders as you are providing streamlined, high-level updates that drive strategic alignment across an organization.

Responsibilities

Drive Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) by accurately forecasting expansion, identifying churn risks, and delivering on aggressive growth targets through proactive account management.
Partner with the global sales team and customer success managers to help execute a strategic client growth plan for your book of accounts across a shared revenue target.
Own the end-to-end renewal process, acting as the primary lead on all commercial negotiations to ensure timely execution and maximum contract value.
Transition AlphaSense from a vendor to a strategic business partner by cultivating a network of champions and executive sponsors across Investment Committees.
Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense.
Lead QBRs and executive briefings - often traveling to financial hubs- to align our roadmap with client ROI and long-term business impact.
Drive new user onboarding and execute insight-driven outreach to maintain high engagement and adoption of AlphaSense solutions, while capturing the value stories and product feedback.