Kennywood - Rides Communication Center

Splish Splash Water Park • West Mifflin, PA

1d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. Kennywood is a National Historic Landmark with over 125 years of experience in fun! Kennywood has an unmatched mix of more than 40 modern attractions and one-of-a-kind classic rides, including eight roller coasters, a Kiddieland with pint-sized thrills for the little ones, and more. Kennywood's rich history spans generations of good times and extends beyond the traditional summer season with popular Halloween and Holiday events. The Communications Center operates a complex communication system for Kennywood Park. They are expected to respond to emergency and administrative calls as well as dispatch the appropriate personnel. This position is responsible for directing in-park communication calls, in-park radio traffic, and emergency communication coordination.

Requirements

• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to address multiple tasks and priorities in a fast-paced environment
• Ability to effectively and accurately communicate with personnel
• Ability to operate a variety of electronic equipment
• Must possess excellent observation, interviewing, listening, and note-taking skills
• Must have the ability to safeguard confidential park information
• Must have the ability to always remain alert and vigilant
• Must be proficient in the use of Microsoft Office applications including Excel, Word, SharePoint, and Outlook
• Must possess effective interpersonal skills needed to tactfully deal with other people and handle tense situations in a calm and professional manner
• Ability to read and comprehend fine print on documents and computerized screens
• Ability to understand and carry out verbal and written instructions
• Must possess strong attention to detail needed for accurate data entry, report writing, and verbal communication

Nice To Haves

• Spanish or other bilingual language skills are a plus.

Responsibilities

• Operates a radio console and paging system; receives and transmits radio messages; broadcasts pertinent information as required.
• Receives and transmit park transmissions via Two-Way Radios
• Operates a telephone console; receives and relays messages; directs requests for assistance.
• Maintains a complete log of maintenance calls received.
• Inputs data into multiple database systems
• Retrieves online data and paper file information from a variety of sources and relays information to the appropriate destination.
• Receives and directs messages, inquiries, and information requests from the public to the appropriate source.
• Performs administrative duties as needed, using a variety of office equipment that includes PC, Windows software, email, faxes, word processing software, copiers, time clocks, paper shredders, and all other software or databases required for reporting or record maintenance.
• All other duties assigned by leadership.

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Kennywood and other parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees