Kennel Reception/ Team Lead

Community Veterinary Partners•Quakertown, PA

29d•Hybrid

About The Position

The Kennel Reception / Team Lead at Quakertown Veterinary Clinic oversees kennel reception operations and leads the kennel team to ensure high-quality animal care, client service, and efficient workflow. This is a hybrid role combining front-desk reception duties with kennel management responsibilities.

Requirements

High school diploma or equivalent
Strong problem solving skills and the ability to multi-task
Good time management and attention to detail
Strong customer service skills
Strong written and oral communication and comprehension skills
Relationship building, collaboration and teamwork
Writing, typing, and verbal skills
Flexible work attitude and work habits

Nice To Haves

Previous experience in a veterinary setting preferred (reception, kennel attendant, or similar).
Leadership or supervisory experience is a plus.

Responsibilities

Greet clients and their pets when they arrive; provide a warm, professional welcome.
Answer multi-line phone system, respond to client inquiries, and route calls appropriately.
Schedule and confirm appointments; manage patient check-in and check-out.
Process payments, issue receipts, and manage billing or invoicing.
Maintain accurate client and patient records (medical, contact, billing) in the clinics management system.
Educate clients on clinic policies (boarding, hospitalization), pet care, and follow-up instructions.
Supervise, train, and mentor kennel staff/assistants to ensure consistent, high-quality care.
Oversee daily kennel tasks: feeding, watering, cleaning cages/kennels, changing bedding, and laundry.
Monitor animal behavior, health, and comfort; report any concerns or emergencies to veterinary or technical staff.
Assist with administering oral or topical medications under direction, when required.
Coordinate exercise or enrichment (e.g., walking dogs, playtime) to minimize stress for boarded or hospitalized animals.
Maintain sanitation standards and kennel hygiene: disinfect cages, dispose of waste, and ensure cleanliness of food and laundry areas.
Oversee check-in and check-out of boarding patients, including verifying identification, assigning appropriate kennels, and ensuring proper labeling.
Collaborate with management to improve protocol, workflows, and client-handling processes
Provide training and onboarding for new kennel/reception staff.
Serve as the first point of contact for kennel team members: assign tasks, resolve daily operational issues, and support staff morale.
Help establish or maintain standard operating procedures (SOPs) for kennel and reception work, including cleaning, animal care, safety, and client interactions.
Keep accurate medical records in accordance with hospital policy
Maintain a professional appearance
Perform other duties as deemed necessary