Kennel Manager

Wags East Pet Resort and Spa•Nashville, NC

10d

About The Position

The Kennel Manager at Wags East Pet Resort & Spa plays a key role in creating a safe, organized, and positive environment for both pets and team members. This position leads the day-to-day kennel operations by guiding staff, coordinating daily workflow, and ensuring consistent care, cleanliness, and safety standards are upheld. The Kennel Manager supports team development, helps maintain a well-run stocked facility, and stays attentive to the overall wellbeing of pets in our care. This role also contributes to a smooth client experience by supporting communication around boarding stays. It’s a hands-on leadership position that helps keep the kennel running efficiently while fostering a supportive and team-oriented atmosphere. At Wags we provide fun and stimulating doggy daycare, full service all breeds grooming and dog boarding in our spacious kennels and suites. The professional dog lovers at Wags East Pet Resort are dedicated to providing the care and compassion pets deserve.

Requirements

Strong communication skills to collaborate with multidisciplinary teams
Possesses an exceptional attention to detail
Ability to work independently, prioritize tasks, and meet deadlines
Commitment to maintaining the highest standards of accuracy and compliance
Gets excited about business process improvement
Takes responsibility for work and completes work accurately and timely
Always looking to make processes more efficient and effective using technology
Willing to listen and try new things and other people’s ideas

Nice To Haves

Veterinary or Pet Resort experience preferred

Responsibilities

Ensure all pets receive proper daily care (feeding, cleaning, exercise, monitoring health)
Monitor for signs of illness, injury, or stress and report concerns promptly
Maintain safe handling practices for all animals and ensure vaccination and boarding requirements are followed
Supervise and support kennel staff in daily responsibilities
Train new team members on protocols and expectations
Delegate tasks and ensure completion and address performance concerns and provide coaching
Oversee kennel flow including check-ins, boarding assignments, and capacity
Ensure proper scheduling and staffing coverage
Maintain organization of kennel areas and supplies and assist team as needed to support daily workload
Enforce cleaning and sanitation protocols
Ensure kennels, play areas, and common spaces are clean and odor-free and monitor equipment and facility needs
Report maintenance issues
Monitor inventory levels of food, cleaning supplies, and kennel materials
Communicate ordering needs to leadership and ensure proper use and storage of supplies
Ensure team adherence to protocols and procedures and maintain accurate records as required