KD Tire Operations Manager

Kendall Auto Group•Meridian, ID

About The Position

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in The Treasure Valley. We are looking for an Operations Manager to join our KD Tire Team. Our Sales and Service Department is a fast-paced environment serving clients throughout the community. Job Summary: The KD Tire Operations Manager is responsible for overseeing and coordinating the daily operations of the sales and service departments. This role involves supervising our sales staff and our tire technicians, ensuring high-quality repairs and services, managing workflow, and maintaining customer satisfaction. The Operations Manager will oversee all day to day operations, ensuring that all sales and service work is completed efficiently, accurately, and in compliance with company standards.

Requirements

Experience: Minimum of 5 years of experience in the automotive aftermarket accessories industry, with at least 2 years in a supervisory or leadership role.
Education: High school diploma or equivalent.
A valid driver’s license a good driving record are required.
Skills: · Strong leadership and team management abilities. · Excellent diagnostic and problem-solving skills. · Proficient in automotive repair techniques and technology. · Strong communication and interpersonal skills. · Ability to handle multiple tasks and prioritize effectively.

Responsibilities

Oversee and mentor sales staff and service technicians, providing guidance and support to ensure efficient and high-quality work.
Schedule and assign work to technicians, balancing workloads and optimizing productivity.
Conduct regular performance evaluations and provide feedback for continuous improvement.
Review sales/repair orders and technician work to ensure accuracy and completeness.
Inspect completed sales/repair orders and services to guarantee they meet company standards and customer expectations.
Address and resolve any technical issues or discrepancies in repair work.
Act as a point of contact for customer concerns related to service quality or repair issues.
Ensure that all customer interactions are handled professionally, and that customer satisfaction is maintained.
Assist in developing strategies to enhance the customer service experience and address customer feedback.
Monitor and manage service department workflow to ensure timely completion of repairs and services.
Develop and implement processes for improving efficiency and productivity.
Maintain and manage inventory of parts and tools to ensure that technicians have the necessary resources.
Ensure that all work is performed in accordance with industry safety standards and regulations.
Maintain a clean and organized work environment, adhering to health and safety protocols.
Keep up to date with manufacturer service procedures and technical updates.
Provide training and development opportunities for our sales staff and technicians to enhance their skills and knowledge.
Stay current with automotive technology and repair techniques to effectively lead and support the team.