KBB BDC Representative

Castle Automotive Group•Oakbrook Terrace, IL

22h

About The Position

Castle Automotive is seeking a KBB BDC Representative to join our team! We are committed to delivering an extraordinary customer experience every day and a supportive and engaging environment where you can thrive to make it happen! If this sounds like something of interest to you, please apply now with any relevant qualifications that would make you a valuable addition here at CAG. W ith competitive pay and benefits, this opportunity won't last long so don't wait until it's too late.

Requirements

Self-motivated to exceed expectations and strive for excellence
Highly proficient computer skills and navigating multiple internet sites.
Excellent communication skills (verbal and written)
Professional, ethical, and respectful
Ability to respond to all personality types with professionalism.

Nice To Haves

Customer service experience a plus, will would consider training the right candidate.

Responsibilities

Set ICO appointments and coordinate with management.
Confirm all ICO appointments daily.
Follow the CAG process and procedures for responding to all incoming internet (email), phone, text, and chat leads.
Manage task lists to ensure follow-up process is being executed on a daily basis.
Update KBB ICO data for executive management on google docs on a daily basis.
Actively search opportunities on 3rd party sites (Craigslist, Facebook Marketplace, Autotrader, Cars.com, Cargurus, private sellers listings, OfferUp, etc)
Follow up on trades from all Castle Automotive dealerships
Coordinate vehicle purchases/pickups with seller and Management and/or Buy Center Reps on outside vehicle purchases.
Learning, understanding and adhering to call and email scripts.
Active participation in department meetings and training
Working together with a team to reach department and store goals.
Meeting with the manager regarding objectives, planned activities, reviews and analysis.
Must be available on occasional Saturdays.