Kansas City Metro Emergency Assistance & Pathway of Hope Coordinator

The Salvation Army USA Central Territory • Kansas City, MO

1d • Hybrid

About The Position

Job Objective: The Emergency Assistance Pathway of Hope Coordinator is responsible for the supervision and management of overall casework services offered to families through Emergency Assistance and Pathway of Hope (POH) in the Kansas City Metro area. This position will work collaboratively with the Metro Social Services Director and the Divisional Pathway of Hope Project Manager to support the implementation of the program’s objectives including training of Corps staff involved in Emergency Assistance and Pathway of Hope, collection of data, and reporting on outcomes. Essential Functions: Provide support to direct service and community resource development, and casework consultation to ensure the full implementation of the Social Ministries Emergency Assistance and Pathway of Hope programs in the Kansas City Metro Corps. Provide ongoing consultation and administrative oversight for all emergency assistance and Pathway of Hope implementation for all metro corps Provide direct case consultation and technical assistance to case managers, caseworkers and interns as requested Ensure all policy and procedures are being followed for Emergency Assistance and Pathway of Hope Plan, coordinate and facilitate monthly case manager/caseworker meetings Meet with Corps staff and officers monthly to offer support and information regarding community linkages, programmatic requirements including intake processes, intervention strategies and collection of data needed to meet program reporting requirements Assist in recruiting, interviewing, and training of new employees directly involved in Emergency Assistance and Pathway of Hope Provide casework orientation and training for new case managers/caseworkers or interns Attend inter-agency meetings and participate in local networks, as appropriate with local staff Program Implementation: Ensure the quality of POH planning and implementation by participation with POH planning and program development at sites Ensure consistent communication by participating in weekly, biweekly or monthly conference calls with the Pathway of Hope Divisional Manager, Corps case managers/case workers, officers and Metro Kansas City Social Ministries Director Ensure consistent internal communication and understanding of program developments by sharing electronic and hard copies of updated information with metro caseworkers/case managers Ensure the quality of local data and reporting of information for emergency assistance and Pathway of Hope is completed timely and readily available for funders Coordinate Financial Assistance in the Metro Area: Review monthly unmet need reports and make recommendations for funding based on gaps in community resources and services Submit a monthly activity report for emergency assistance provided Coordinate training appropriate for casework staff based on best practices Disseminate relevant resources and information to emergency assistance staff Handle complaints from persons denied assistance Manage various grants ensuring compliance with established guidelines Research, identify, and recommend new funding streams appropriate for emergency assistance, assisting with grant writing efforts as needed Review all emergency assistance grant applications and agreements for accuracy and completeness prior to being submitted for approval Emergency Assistance Pathway of Hope Evaluation and Outcomes Measurements: Ensure the accuracy of data entry into the Management Information System Report any EA/POH implementation challenges and work to the Kansas City Metro Social Ministries Director and Divisional POH Manager, to develop an action plan to address program development needs. Serve on committees related to case management, emergency assistance and building sufficiency, as requested or appointed. Education and Training: Conduct training sessions on any funding that becomes available ensuring assistance is documented in the appropriate information management system Plan, conduct and/or participate in POH workshops and other training events at the territorial, divisional or local level, as requested and/or assigned Provide a list of all POH trained persons to the Divisional Pathway of Hope Manager for input into the personnel database Provide guidance and promote the spiritual dimension of Salvation Army social services programs Program Evaluation and Certification: Complete random quarterly record reviews and annual reviews for compliance with standards in order to assure for program evaluation/certification requirements Conduct Basic Social Service Reviews with Divisional Social Services staff as requested Prevent errors that may be serious including financial losses, delays in processing, impacted services, and waste of material that could impact the credibility of The Salvation Army Community Relations/Contact With Others: Represent and support The Salvation Army’s purpose, philosophy and mission Represent The Salvation Army in community and statewide economic stability coalitions Maintain regular contact with employees, clients, volunteers, and other departments furnishing or obtaining information or reports, discussing controversial subjects and/or supervisory matters requiring tact to avoid conflict and obtain cooperation Be available to speak to community groups and/or media as requested Miscellaneous Duties: Provide Safe From Harm training Maintain security of confidential data regarding clients served, personnel records, wage, and salary rates which if disclosed might have significant internal or minor external effects Be guided by, model, and maintain compliance at all times with The Salvation Army Social Services Code of Ethics Other duties as assigned

Requirements

• Education: Bachelor’s degree in human service area
• Experience: Minimum of two years of experience in the supervision of comparable social service programs that offer multi-faceted casework interventions designed to address the needs of families utilizing a strength-based approach
• Must exercise sound judgment in the analysis of facts and circumstances surrounding individual problems and in the determination of actions to be taken within the limits of standard or accepted practice
• Must concentrate mental and visual attention closely on work for sustained periods; employ critical thinking, complex data analysis and creative problem solving
• Must be adaptable in culturally diverse environments, exhibit respect for cultural differences and be comfortable working with vulnerable populations
• Experience and/or strong interest in community outreach, organization and community capacity development
• Ability to collaborate on complex social issues within families and communities
• Demonstrated capacity to teach adults
• Must possess a valid driver’s license from the state of residence. Must be approved and maintain approval through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Responsibilities

• Provide ongoing consultation and administrative oversight for all emergency assistance and Pathway of Hope implementation for all metro corps
• Provide direct case consultation and technical assistance to case managers, caseworkers and interns as requested
• Ensure all policy and procedures are being followed for Emergency Assistance and Pathway of Hope
• Plan, coordinate and facilitate monthly case manager/caseworker meetings
• Meet with Corps staff and officers monthly to offer support and information regarding community linkages, programmatic requirements including intake processes, intervention strategies and collection of data needed to meet program reporting requirements
• Assist in recruiting, interviewing, and training of new employees directly involved in Emergency Assistance and Pathway of Hope
• Provide casework orientation and training for new case managers/caseworkers or interns
• Attend inter-agency meetings and participate in local networks, as appropriate with local staff
• Ensure the quality of POH planning and implementation by participation with POH planning and program development at sites
• Ensure consistent communication by participating in weekly, biweekly or monthly conference calls with the Pathway of Hope Divisional Manager, Corps case managers/case workers, officers and Metro Kansas City Social Ministries Director
• Ensure consistent internal communication and understanding of program developments by sharing electronic and hard copies of updated information with metro caseworkers/case managers
• Ensure the quality of local data and reporting of information for emergency assistance and Pathway of Hope is completed timely and readily available for funders
• Review monthly unmet need reports and make recommendations for funding based on gaps in community resources and services
• Submit a monthly activity report for emergency assistance provided
• Coordinate training appropriate for casework staff based on best practices
• Disseminate relevant resources and information to emergency assistance staff
• Handle complaints from persons denied assistance
• Manage various grants ensuring compliance with established guidelines
• Research, identify, and recommend new funding streams appropriate for emergency assistance, assisting with grant writing efforts as needed
• Review all emergency assistance grant applications and agreements for accuracy and completeness prior to being submitted for approval
• Ensure the accuracy of data entry into the Management Information System
• Report any EA/POH implementation challenges and work to the Kansas City Metro Social Ministries Director and Divisional POH Manager, to develop an action plan to address program development needs.
• Serve on committees related to case management, emergency assistance and building sufficiency, as requested or appointed.
• Conduct training sessions on any funding that becomes available ensuring assistance is documented in the appropriate information management system
• Plan, conduct and/or participate in POH workshops and other training events at the territorial, divisional or local level, as requested and/or assigned
• Provide a list of all POH trained persons to the Divisional Pathway of Hope Manager for input into the personnel database
• Provide guidance and promote the spiritual dimension of Salvation Army social services programs
• Complete random quarterly record reviews and annual reviews for compliance with standards in order to assure for program evaluation/certification requirements
• Conduct Basic Social Service Reviews with Divisional Social Services staff as requested
• Prevent errors that may be serious including financial losses, delays in processing, impacted services, and waste of material that could impact the credibility of The Salvation Army
• Represent and support The Salvation Army’s purpose, philosophy and mission
• Represent The Salvation Army in community and statewide economic stability coalitions
• Maintain regular contact with employees, clients, volunteers, and other departments furnishing or obtaining information or reports, discussing controversial subjects and/or supervisory matters requiring tact to avoid conflict and obtain cooperation
• Be available to speak to community groups and/or media as requested
• Provide Safe From Harm training
• Maintain security of confidential data regarding clients served, personnel records, wage, and salary rates which if disclosed might have significant internal or minor external effects
• Be guided by, model, and maintain compliance at all times with The Salvation Army Social Services Code of Ethics
• Other duties as assigned

Benefits

• Medical, Vision, Dental Insurance
• Life Insurance
• Supplemental Insurance
• Retirement Plans
• PTO
• Hybrid remote work available after successful completion of 90-day probationary period

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees