K-Truck Installation Specialist (On-site)

Kaplan Early Learning Company • Winston-Salem, NC

34d • Onsite

About The Position

Kaplan Early Learning Company is growing and seeks to hire a K-Truck Installation Specialist (On-site). For over 50 years, Kaplan Early Learning Company has been a champion for children. From our research-based curricula to enriching classroom environments and innovative technology solutions, Kaplan's products and services inspire a lifelong love of learning in children and educators. At Kaplan, we come to work every day knowing that we are making an impact on children, families, and educators not only in our local communities, but around the world! We are a national leader in the early childhood educational market, and we remain focused on what makes our organization different - Our People! If you are looking to join an organization where your talents are recognized, we're the team to join. It's often said when you join the Kaplan team you never want to leave - so prepare yourself to partner with a passionate staff who celebrates an average tenure of 15 plus years! About the Position: Analyze order details along with customer delivery requirements and expectations in an effort to assign appropriate labor and resources. Assess needs and assign dates, resource allocation, and ensure key benchmarks are met prior to an order's release to the warehouse. Collaborate with multiple departments to ensure deliveries are successful and profitable. Evaluate options to convert non-delivery specified orders over to assisted delivery orders when applicable. Will maintain and analyze all costs associated with deliveries and provide quarterly reports.

Requirements

• Associate's degree required with 4-5 years customer service experience required.
• Demonstrated ability in complex problem resolution, professional interpersonal skills, as well as excellent follow-up and oral/written communication skills is required.
• Incumbent must exhibit initiative and have the ability to handle multiple priorities with a focus on detail.
• Must be able to prioritize, resolve problems and make decisions within guidelines.
• PC literate with proficiency in Excel/Word; PeopleSoft experience preferred.
• Must be team focused and flexible to business demands with proven ability to work independently.

Nice To Haves

• PeopleSoft experience preferred.

Responsibilities

• Order Analysis - Review and Analyze all orders coded as K-Truck (KDEL) and orders over $25,000 that have multiple furniture items. Determine which items require assembly and calculate time associated with assembly. If time and resources are available, assess which items may be pre-assembled and coordinate with the assembly team to ensure completed in time for delivery. Review orders as needed for appropriate labeling (clarity in mark for/assembly required). Assign time frame for delivery completion based on order details and customer expectations. Investigate and assess logistics associated with each delivery such as parking lot access and dumpster availability. Review post-delivery completion sign off forms and ensure information is available for future reference.
• Event Coordination - Collaborate with traffic and order processing departments to schedule deliveries and drivers. Coordinate all delivery needs. This includes identifying hotel reservations, flights, car rentals, equipment rentals and researching temporary labor options and submitting requests for labor for day(s) of delivery. Position will ensure delivery paperwork and details, such as dropship status, backorder detail, inventory documents are available and understood by delivery personnel. Position will collaborate with team members as needed to consolidate all pertinent information.
• Communication - Facilitate and direct communication with sales representative, customer service, traffic and if needed, customer. Strong customer service and communication with strong ability to alter communication style based on audience. This includes validating delivery specifications with sales representative, communicating release/ship dates for orders; follow up with primary point of contact to ensure delivery is on schedule or work through rescheduling needs as well as contacts at temporary labor companies. Facilitator is the key point of contact for installation technicians related to urgent needs of missing/damaged items or parts. Facilitator will communicate and work with customer service as needed to update system information or relay order management needs.
• Reporting - Create and maintain a database of expenses associated with deliveries. This includes monitoring and compiling report documents that include freight, travel, labor, equipment, and miscellaneous expenses as well as cost of goods sold. K-Truck Installation Specialist will validate labor or associated delivery invoices against work tickets and send to accounts payable for payment processing. Specialist will compile data into quarterly reports for management. Reports should demonstrate margin analysis and profitability per order as well as summarize average delivery cost per order.

Benefits

• Competitive pay rate
• Paid Time Off including holidays
• Paid Maternity/Paternity Leave
• Supplemental Program
• Childcare Discounts
• Medical, Dental, Vision Insurance
• Matching 401(k) Plan plus a suite of financial educational services to include consultations with licensed representatives
• Short-term disability and long-term disability income replacement programs through Voya Insurance
• Educational Tuition Assistance
• Verizon and AT&T Discount
• YMCA Discount
• Employee Referral Bonus
• LifeMart Discount Shopping Website
• Kaplan Outlet Center Discount
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree