Sales Operations Specialist – Truck Transmissions & Differentials (On-Site)

Jasper Holdings Inc.•Kent, WA

17h•Onsite

About The Position

The Sales Operations Specialist is responsible for delivering exceptional customer service by assisting customers both in person and over the phone, addressing inquiries, and recommending appropriate products. They will accurately process orders, quotes, and sales transactions, while managing inventory, maintaining product knowledge, and ensuring a clean and organized workspace. The role involves resolving customer concerns, collaborating with other departments, and ensuring timely order fulfillment. In addition to sales responsibilities, this position includes operating a forklift to pull inventory, loading and unloading trailers, and using hand and pneumatic tools to replace and change components on inventory. Strong communication skills, a positive attitude, and attention to detail are key to building customer trust and loyalty. The position also requires adherence to health and safety guidelines and regular attendance. Other duties may be assigned to support the sales team and enhance the customer experience.

Requirements

High school diploma or equivalent is required.
2+ years of sales experience is required.
Commercial (heavy duty) Truck Parts background/knowledge is required.
Valid forklift operator certification is not required but must be able to be certified by Weller upon employment.
Proficient in general computer skills, including knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Must have a hunter sales mentality.
Must be a motivated self-starter.
Must demonstrate the ability to build relationships with a variety of customers.
Ability to manage time effectively.

Nice To Haves

An associates degree is preferred.
Basic mechanical skills and prior fork truck operation experience is preferred.
Prior warehouse experience is a plus.

Responsibilities

Provides exceptional customer service by assisting customers with inquiries and purchases.
Communicates effectively with customers to under their needs and recommends appropriate products by providing accurate information about products and services.
Resolves customer concerns in a timely and professional manner.
Maintains a clean and organized work area.
Operates a forklift to pull inventory for servicing internal and external customers.
Maintains internal and external customer focus by pulling orders in the warehouse by using an electronic scanner system.
Maintains a strong attention to detail to ensure an accurate inventory is maintained.
Loads and unloads trailers, trucks and semi-trailers as required.
Secures loads on trailers, trucks, and semi-trailers to ensure safe transportation.
Uses hand and pneumatic tools to replace and change components (shift covers, input shafts, etc.) on inventory.
Cross trains in various areas to ensure the completion of varied work assignments
Periodically operates hand and pneumatic air tools.
Performs other duties as assigned.

Benefits

Weekly Pay
Day Shift Schedule
Medical, Dental and Vision Plans
Health Reimbursement Accounts with Company Contributions
Flexible Savings Account with Company Match
Health Savings Account with Company Contribution
Dependent Care Flexible Spending Account (FSA)
Paid Time Off
401(K) with Company Matching
Tuition Reimbursement
Life Insurance for Associates and Options for their Families
Fitness Center Membership Reimbursement
Employee Assistance Program (up to 6 free counseling visits per family member, per year, per topic/issue)
Employee Discounts
Company Provided Uniforms and Weekly Laundering Service
Work Boot Program
Prescription Safety Glasses Program