K-12 Inside Sales Manager

Upper Lakes Foods•Cloquet, MN

2d•Onsite

About The Position

SUMMARY: This position is responsible for overseeing and directing all aspects of the Inside Sales Department including coaching, developing, and leading the inside sales team (K12) through active and personal engagement and management of the customer experience. ESSENTIAL DUTIES AND RESPONSIBILITIES : Active engagement with the customer service team and customers on a weekly basis Oversees, manages and directs the work of all inside sales team including but not limited to: Staffing/scheduling to provide service coverage to ULF customers and meet budgetary goals Provides regular feedback, both formal and informal, to direct reports. Participates in recruiting efforts including updating job descriptions, conducting interview, selecting candidates for hire and training new employees. Resolution of complaints and conflicts between department personnel Coach IS team in sales techniques and methods, product knowledge and account management Utilization of financial support software, such as Track Max Insight and Qlick View, suggesting improvements as they present themselves Perform weekly and monthly reporting Communicate new product information via bulletins to necessary departments Awareness of Accounts Receivable to ensure results within guidelines by customer type Support and training for online ordering platform with sales team and customers Support and training for all commodity and NOI products and processes Business relationship development across all internal departments Coordinates inter-department meetings as necessary Attend ongoing educational and corporate-partnered conferences. Weekly review of: Time Management and Time Off Requests, New Item Inventory Tracking, Credit/Debit Approvals, and On Hand Special Order Reviews Review Inventory in coordination with purchasing When deemed necessary process: Recalls, Off Day Delivery Approvals, Credit Requests, Recruit/Interview/Onboard New Team Members Evaluate staffing and startup for new accounts Establishes and maintains effective work relationships within the department, the Company, and the community; and maintains the professional competence, knowledge, and skill necessary for the satisfactory performance of all assigned responsibilities. Requires regular attendance to perform essential element as contained herein between the assigned start and end times for work. Performs such individual assignments as management may direct.

Requirements

This position requires a high school diploma or equivalent.
2-5 years’ experience in a customer service role
Demonstrated aptitude of selling on value propositions, as well as negotiations and influence
Training and development of staff strong prerequisite
Strategic planning aptitude for territory and market geography required
Knowledge and proficiency of Microsoft Office as well as the Internet applications.
Ability to operate basic office equipment; i.e. copy machine, fax machine, and scanner
Ability to be flexible, to be fair, and to function under pressure.
Great organizational and multi-tasking skills, along with the ability to think critically and solve problems.
Must be able to complete a project from beginning to end.
Ability to build and maintain relationships with Upper Lakes Foods, Inc customers.
Excellent written and verbal communication skills.

Nice To Haves

Strong preference for foodservice specific positions.
Demonstrated leadership experience in a professional setting preferred.

Responsibilities

Active engagement with the customer service team and customers on a weekly basis
Oversees, manages and directs the work of all inside sales team including but not limited to: Staffing/scheduling to provide service coverage to ULF customers and meet budgetary goals
Provides regular feedback, both formal and informal, to direct reports.
Participates in recruiting efforts including updating job descriptions, conducting interview, selecting candidates for hire and training new employees.
Resolution of complaints and conflicts between department personnel
Coach IS team in sales techniques and methods, product knowledge and account management
Utilization of financial support software, such as Track Max Insight and Qlick View, suggesting improvements as they present themselves
Perform weekly and monthly reporting
Communicate new product information via bulletins to necessary departments
Awareness of Accounts Receivable to ensure results within guidelines by customer type
Support and training for online ordering platform with sales team and customers
Support and training for all commodity and NOI products and processes
Business relationship development across all internal departments
Coordinates inter-department meetings as necessary
Attend ongoing educational and corporate-partnered conferences.
Weekly review of: Time Management and Time Off Requests, New Item Inventory Tracking, Credit/Debit Approvals, and On Hand Special Order Reviews
Review Inventory in coordination with purchasing
When deemed necessary process: Recalls, Off Day Delivery Approvals, Credit Requests, Recruit/Interview/Onboard New Team Members
Evaluate staffing and startup for new accounts
Establishes and maintains effective work relationships within the department, the Company, and the community; and maintains the professional competence, knowledge, and skill necessary for the satisfactory performance of all assigned responsibilities.
Requires regular attendance to perform essential element as contained herein between the assigned start and end times for work.
Performs such individual assignments as management may direct.