JW Marriott Concierge - Part Time

AHC Hospitality • Grand Rapids, MI

4d

About The Position

From comfortably casual to lavishly appointed, AHC Hospitality represents a
diverse array of hotels, restaurants, and resorts. Our team members provide
exceptional experiences that delight our guests at every touchpoint. Whether
hosting a meeting for several hundred, serving a table for two, or creating a
beautiful space for our guests to enjoy, AHC Hospitality is full of
opportunities for our guests, as well as our associates. We invest in supporting
your growth and are a company who sees your success as our success. Choose a
property that fits your personality: the Amway Grand Plaza, JW Marriott Grand
Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your
unstoppable career here.

This is a part-time position with varying hours requiring weekend availability.
This position is eligible for discounted downtown parking, free employee meals,
DailyPay, hotel and restaurant discounts and more.

SUMMARY

The ideal candidate for this position will provide the highest level of service
for all our guests. This position includes working with food and alcohol sales,
so a knowledge of proper food handling guidelines would be preferred. The
applicant must have a teamwork attitude and strong attention to details, skills
necessary to ensure exceptional customer service experiences in all interactions
with guests and other employees.

Requirements

• Must be able to stand for 8 hours
• Proficient verbal and written communication required
• Proficiency using the Microsoft Office Suite

Nice To Haves

• Related customer service experience is preferred
• knowledge of proper food handling guidelines would be preferred

Responsibilities

• Host and serve food and beverage offerings to guests during morning and nightly service.
• TIPS Certification to be completed within 90 days
• Great Food/Safe Food training complete to ensure all food safety procedures are followed
• Utilize Oracle Point of Sale system to ring in drinks and cash out guest checks.
• Responsible to handle all guest requests and to solve guest opportunities at first contact
• Have a working knowledge of Grand Rapids area, and be able to recommend local area offerings
• Be knowledgeable about rooms and their locations, services and facilities of the hotel
• Perform all tasks on the AM and PM Concierge Lounge checklist
• Understand the importance of the Quality Assurance inspection and perform each day with the audit as the foundation in mind
• Ensure guests are receiving a warm welcome and fond farewell when visiting the Concierge Lounge, welcoming and engaging with each guest
• Be familiar with cultural differences to meet guest's specific needs and requirements
• Responsible for daily training of associates and development of their communication, hospitality, customer care, and technical skills. Utilizing the training materials that have been prepared for their training
• Know how to offer and arrange car rental, airline and train tickets, office services, beauty services, shopping, restaurant reservations, and any other guest requests
• Maintain the Marriott Bonvoy Program by understanding the different levels of a reward member and recognizing their elite status through interaction and by offering what is promised through their status
• Responsible for appearance and ensure compliance with grooming standards. Live all grooming standards by example
• Assist and be knowledgeable of the AYS operations and systems

Benefits

• discounted downtown parking
• free employee meals
• DailyPay
• hotel and restaurant discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees