Junior Technology Learning & Development Specialist

SK Battery America • New York, NY

2d • $65,000 - $70,000 • Hybrid

About The Position

We are seeking a Junior Technology Learning & Development Specialist to join our Firm. This position will be based in our NYC office (hybrid). Please note during training which can last up to 90 days must be on-site. The position develops and delivers live trainings for attorneys and business services professionals on Firm-supported applications. Conducts trainings via live, instructor-led sessions within Skadden offices, and leads remote sessions via video conference. Works with the TL&D team to develop training resources, including documentation, videos, and eLearning packages for the Firm’s learning management system (“LMS”). Works with subject matter experts to better understand training content being developed and delivered. Works with TL&D team to develop and continually update documentation, videos, and LMS content.

Requirements

• Demonstrates proficiency in delivering live training.
• Consistent demonstration of preparedness for presentations.
• Understands technical aspects of Firm applications while delivering associated trainings.
• Demonstrates proficiency in relevant Firm computer software programs (e.g., Word, Excel, PowerPoint, Outlook, PDF software, etc.) with the ability to learn additional software and operating systems.
• Thorough working knowledge of Firm systems, including, but not limited to: Citrix, NetDocuments, mobile device technology and apps, Webex, Zoom, DTE Axiom, Aderant Expert Time, Emburse, Litera Change-Pro & Metadact, Power PDF, Adobe Acrobat, Snagit, Windows and macOS operating environments, Legal Technology systems and other relevant legal applications.
• A broad knowledge of IT, telecommunications, and network systems.
• Able to adapt to different situations and is capable of covering activities ranging from basic first-line support to assisting with global projects and communications to management.
• Able to operate independently and understand when to escalate issues.
• Provides excellent customer service through effective interpersonal and communication skills, both verbally and in writing.
• Demonstrates close attention to detail.
• Ability to handle multiple projects and shifting priorities.
• Ability to handle sensitive matters and maintain confidentiality.
• Ability to organize and prioritize work.
• Ability to work well in a demanding and fast-paced environment.
• Ability to work well independently as well as effectively within a team.
• Flexibility to travel.
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs.
• Bachelor's degree
• A minimum of six months of related experience in providing technology training, including Office applications

Responsibilities

• Provides a consistent and high level of customer service.
• Prepares, organizes, conducts, and promotes Tech@Skadden training programs.
• Delivers supported Firm software and hardware training.
• Assists with the development of TL&D content, including, but not limited to documentation, videos, and eLearning packages for the Firm’s LMS.
• Collaborates with the Global TL&D Manager and Regional TL&D Supervisor to ensure availability and timely access to Firm-provided programs, new training initiatives, handouts, class syllabi, etc.
• Assists with identifying training needs and communicates with the Global TL&D Manager and Regional TL&D Supervisor to develop uniform global training offerings.
• Provides weekly Work Status Report.
• Presents Technology Orientations to new arrivals, ensuring a professional "Day One" training experience.
• Provides customized training in accordance with specific needs of individuals or groups.
• Provides feedback to management and recommends further training, assessment, and follow-ups accordingly.
• Provides global training in accordance with the needs of the Firm.
• Monitors "Work Strategies" SharePoint for TL&D content.
• Monitors ITSM/ISM to identify TL&D opportunities.
• Provides continuing education training as requested.
• Demonstrates logic, reasoning skills, analysis, and interpretation to resolve problems.
• Works with colleagues to maintain and improve the standardization of Tech@Skadden offerings.
• Schedules core technology training classes via the Professional Development & Events calendar and internal training calendar.
• Tests and evaluates core and compliance-based training modules within Firm’s LMS.
• Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others.
• Manages Firm resources responsibly.
• Maintains a regular and reliable physical presence to use on-site equipment and conduct in-person training consistent with the needs of the position.
• Complies with and understands Firm operation, policies, and procedures.
• Performs other related duties as assigned.

Benefits

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level