Junior Systems Administrator
About The Position
The Junior Systems Administrator will provide hands-on technical assistance and systems administration in a Microsoft 365 and Entra ID (Azure Active Directory) environment. This position is the first line of support and is responsible for technical problem-solving while communicating empathetically to our staff who rely on secure, reliable systems to pursue our work. The Junior Systems Administrator will troubleshoot and resolve tickets, assist with deployment and upkeep of devices, and provide support that fosters trust across staff. This role will participate in an on-call schedule as set by the Chief Technology Officer, anticipated to occur approximately once every three weeks, to respond to occasional after-hours emergencies. On-call support does not require remaining online for extended hours waiting, and is intended for urgent, unplanned issues impacting staff operations. Additional details about on-call expectations, tools, and support will be shared during onboarding as the process continues to develop.
Requirements
- 2-3 years of experience providing Tier 1-2 technical support in a helpdesk or IT support position.
- Proven ability to manage technical support cases from start to finish through scoping issues, coordinating solutions, tracking progress, and closing out with clear documentation and follow-up.
- Proficiency with Windows 10/11 and macOS operating systems, including software installation, configuration, and troubleshooting.
- Experiencing managing and administering Microsoft 365, including user accounts, licenses, and permissions through Entra ID (Azure AD) or similar identity platforms.
- Ability to support system patching, software updates, and other security best practices.
- Experience managing the full hardware lifecycle from deployment and configuration to troubleshooting, maintenance, and replacement.
- Familiarity with endpoint security practices and patch management.
- Strong troubleshooting and diagnostic abilities.
- Experience creating and providing process documentation and training materials.
- Excellent communication and interpersonal skills with the ability to explain technical issues to non-technical staff.
- Demonstrated patience, empathy, and professionalism when supporting staff at all levels.
Nice To Haves
- Prior experience in a law firm, legal services organization, or non-profit environment.
- Exposure to IT service management tools (e.g., Jira, ServiceNow, Zendesk).
- Basic knowledge of networking and IT security principles.
Responsibilities
- Provide Tier 1-2 technical support for end users via help desk tickets, phone, virtual, and in-person support.
- Configure, deploy, and maintain computers, laptops, printers, peripherals, and other technical equipment
- Create, manage, and deactivate user accounts, groups, licenses, and access rights in Microsoft 365 and Entra ID.
- Provide technical assistance and training for applications and tools, including Teams, OneDrive, and SharePoint.
- Support routine system patching, software updates, and endpoint security measures.
- Maintain accurate asset inventory and track hardware/software records.
- Identify common user issues, propose and implement workflow improvements, and document solutions to enhance knowledge base resources and training materials.
- Assist with the IT projects (e.g., system upgrades, hardware refreshes, security initiatives).
- Escalate complex or recurring issues while maintaining follow-up with end users.
- Maintain discretion and confidentiality when handling sensitive information, particularly in a legal advocacy setting.
Benefits
- Medical benefits that begin on your start date
- Dental, Vision, and Life insurance (effective 30 days from your start date)
- Short & Long-Term Disability plans (effective 30 days from your start date)
- 403(b) Retirement Plan (employer contribution and matching program begins after 90 days of employment)
- Paid Vacation (15 Days)
- Sick Leave (12 Days)
- Personal Leave (3 Days)
- Religious Observance Leave (3 Days)
- Bereavement and Bereavement Anniversary Leave
- Floating Holiday (1 Day)
- 12 paid holidays and 5 early office closures
- Flexible Spending Account (FSA/DC FSA) and Commuter Benefits
- Health Reimbursement Account
- Annual professional development funds
- $50 monthly mobile phone reimbursement
- Summer Fridays from Memorial Day to Labor Day
- Premium subscription to the Calm App
- Paid sabbatical after 7 years of service at Lambda Legal (4 weeks for non-exempt positions and 8 weeks for exempt positions)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
