Junior Systems Administrator

Figure • New York, NY

26d • $26 - $34 • Hybrid

About The Position

The Junior Systems Administrator plays a key role in maintaining the organization's IT systems while delivering exceptional end-user support. This position is ideal for someone who enjoys helping others, thrives in problem-solving situations, and communicates effectively with both technical and non-technical users. The role combines hands-on technical work with a strong customer service focus to ensure smooth daily operations across the organization.

Requirements

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 3-4 years of hands-on experience providing helpdesk support.
• 1-3 years of experience with systems and network administration duties.
• Experience supporting both Windows and macOS systems.
• Familiarity with ticketing systems, remote support tools, and hardware diagnostics.
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to explain technical issues clearly to non-technical users.
• Working knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP).
• Familiarity with Active Directory, Office 365, and cloud platforms such as AWS and Google Workspace.
• Familiarity with configuring and troubleshooting network infrastructure equipment (routers, switches, wireless access points).
• Organized, detail-oriented, and capable of managing multiple priorities.

Responsibilities

• Assist in configuring, maintaining, and monitoring cloud-based systems and network equipment to ensure reliability and performance.
• Perform system updates, patches, and preventive maintenance.
• Support backup processes, disaster recovery testing, and asset inventory tracking.
• Help maintain security and compliance by following established policies and best practices.
• Accurately document troubleshooting steps, solutions, and system configurations in the IT knowledge base.
• Identify recurring issues and recommend improvements to enhance user experience and system stability.
• Contribute to IT process optimization and standardization efforts.
• Serve as the first point of contact for NY employees experiencing IT issues, providing prompt, courteous, and effective assistance.
• Troubleshoot and resolve hardware, software, and network issues across desktop, laptop, and mobile devices.
• Set up and configure user accounts, workstations, and software in accordance with company standards.
• Communicate clearly and empathetically with users, translating technical solutions into easy-to-understand terms.
• Provide onboarding and offboarding IT support for new and departing employees, including hardware setup and access management.
• Assist with the setup and troubleshooting of conference room systems and services (Zoom and Google Meet).

Benefits

• Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Employer-funded life and disability insurance coverage
• 11 Observed Holidays & PTO plan
• Up to 12 weeks paid family leave
• Continuing education reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees