Junior Sales Support Representative
About The Position
The Sales Support Representative plays a crucial role in ensuring seamless communication and efficient operations throughout the sales and logistics processes. This position proactively notifies the OSR and Sales Support team of expiring orders via email and phone, providing essential details and facilitating timely follow-ups to enhance customer satisfaction. Key responsibilities include establishing and maintaining customer contact through outbound and inbound calls, keeping customers informed about impending credit holds, prepayments, and order statuses. The representative will also update and maintain customer information in the CRM database, ensuring accurate records of interactions, transactions, and complaints. The role requires a commitment to quality service by adhering to company policies and procedures. The Sales Support Representative will communicate effectively with internal and external contacts to facilitate the sales order process, ensuring high accuracy in processing orders, managing payments, and coordinating delivery details.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
