Junior Sales Business Development Center Representative (Spanish/English)

Berger Chevrolet • Grand Rapids, MI

1d • $36,400 - $52,000 • Onsite

About The Position

Berger Chevrolet is growing and is seeking a full-time Junior Sales Business Development Representative (Spanish/English) to join our thirteenth-time Dealer of the Year award-winning organization. We offer a team environment, great benefits, career growth opportunities, and ongoing support. This entry-level role may be the right opportunity if you align with our Cultural Behaviors (listed below). See why you should join our team: This position is onsite Monday – Friday with an occasional Saturday. JOB DESCRIPTION: This position will be responsible for generating leads to automotive buyers, establishing and maintaining relationships with potential customers, and driving vehicle sales growth. Engage with potential and current customers by utilizing various online technologies and telephone communications, such as cold and hot call(s), email, follow-up on customer inquiries related to marketing department social media campaigns, and networking events. Conduct thorough assessments to understand each customers' requirements, preferences, and budget considerations. Proactively engage potential customers by sharing information about current monthly sales offerings and dealership services to generate interest and engagement. Schedule and confirm customer appointments with sales consultants for test drives and vehicle feature demonstrations, ensuring customer questions and concerns are addressed. Maintain consistent follow-up with prospective and current customer leads to establish customer relations by addressing inquiries, overcoming objections, and guiding the customer through the sales process. Manage and prioritize a pipeline of leads by tracking customer interactions and progress through the sales process using CRM software (DriveCentric). Participate in ongoing training and coaching to build product knowledge, customer service skills, and sales techniques. Meet or exceed monthly and quarterly sales targets to support overall dealership growth. Other responsibilities may be assigned through continued employment.

Requirements

• High school diploma or equivalent GED.
• Fluency in both Spanish and English is required.
• Must be self-motivated and results-oriented to provide a proactive approach to lead generation and customer engagement.
• Strong communication and interpersonal skills to highlight customer inquiries or concerns.
• Proficient computer skills, including CRM systems, call center software, and Microsoft Office.
• Reliable, trustworthy, organized, and efficient.
• Ability to operate an automobile with a valid driver's license.
• Must allow pre-employment screenings, background, driving, and drug test.
• Must be able to perform essential job functions of the position with or without reasonable accommodation and comply with workplace health procedures as directed by the public health department.

Nice To Haves

• Prior customer service or call center experience, preferably in an automotive BDC environment using a multi-line phone system, is preferred.

Responsibilities

• Generating leads to automotive buyers
• Establishing and maintaining relationships with potential customers
• Driving vehicle sales growth
• Engage with potential and current customers by utilizing various online technologies and telephone communications, such as cold and hot call(s), email, follow-up on customer inquiries related to marketing department social media campaigns, and networking events.
• Conduct thorough assessments to understand each customers' requirements, preferences, and budget considerations.
• Proactively engage potential customers by sharing information about current monthly sales offerings and dealership services to generate interest and engagement.
• Schedule and confirm customer appointments with sales consultants for test drives and vehicle feature demonstrations, ensuring customer questions and concerns are addressed.
• Maintain consistent follow-up with prospective and current customer leads to establish customer relations by addressing inquiries, overcoming objections, and guiding the customer through the sales process.
• Manage and prioritize a pipeline of leads by tracking customer interactions and progress through the sales process using CRM software (DriveCentric).
• Participate in ongoing training and coaching to build product knowledge, customer service skills, and sales techniques.
• Meet or exceed monthly and quarterly sales targets to support overall dealership growth.
• Other responsibilities may be assigned through continued employment.

Benefits

• Compensation – $13.75/hr base pay, monthly performance-based commission with an estimated first-year total compensation range of $36,400–$52,000, and a yearly longevity bonus.
• Advancement Opportunities – We encourage promoting from within. Our average employee (out of 300) has been employed at Berger for six years - some for as long as 46 years!
• Great Work Environment – We are a family-friendly and drug-free workplace. Because of our exceptional team, we have been named a thirteen-time Dealer of the Year within the past twenty years.
• Full-Time Benefits Package – Medical, Dental, Vision, HSA or FSA, Accident, and Critical Illness Insurance; a Berger-sponsored $25,000 life insurance policy (additional life insurance options are available for purchase); and Berger-sponsored short-term disability with long-term disability insurance available for purchase; 401k with an annual employer match; paid time off; and paid holidays.
• Additional Benefits – Membership with Working Advantage allows our team to enjoy discounts on theme parks, hotels, concert tickets, and more!
• EOE – We are an Equal Opportunity Employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED