Junior Program Buyer and E-Commerce Coordinator

Kripalu•Stockbridge, MA

61d•$19 - $20•Onsite

About The Position

The Program Buyer & E-Commerce Coordinator connects Kripalu's educational mission with its retail experience by curating and managing book and other product selections that support on-campus and online programs, while also maintaining and growing Kripalu's online shop. This role serves as the primary liaison between the Shop and Kripalu's Programing teams, ensuring that all program-related books/products are thoughtfully selected, ordered, and available for guests. This role also oversees the day-to-day operations of Kripalu's online store, maintaining accurate listings, inventory, and product content. SALARY INFORMATION Hourly, Non - Exempt role Min: 18.50 dollars - Max: 20 Dollars SCHEDULE REQUIREMENTS Requires communication across departments and occasional evening or weekend work tied to program cycles or product launches. On Campus work is required for this role

Requirements

Demonstrates a strong commitment to equity, diversity and inclusion, actively contributing to a welcoming and respectful environment for all.
Able to manage multiple timelines, program schedules, and product orders simultaneously while maintaining accuracy across spreadsheets, communications, and inventory.
Communicates clearly and respectfully with internal departments, presenters, publishers, and vendors; keeps all stakeholders informed and aligned.
Anticipates needs, identifies potential gaps in product availability, and proactively resolves issues before they affect programs or sales.
Builds and maintains positive relationships with presenters, program coordinators, and publishers, representing Kripalu's mission and professionalism.
Takes ownership of tasks from start to finish, ensuring books/products are ordered, received, displayed, and communicated in a timely manner.
Embodies Kripalu's core values of love, wholeness, unity, service, and evolution in all aspects of work and interaction.
Ability to lift, carry, and move products, boxes, and books weighing up to 25 pounds.
Frequent walking, standing, bending, and reaching while handling books and merchandise.
Extended periods of sitting or working at a computer while managing spreadsheets, email communications, and online shop content.
Ability to safely handle books and merchandise and perform light physical tasks related to receiving and organizing stock.
Visual acuity to read product information, spreadsheets, and digital content accurately.
Proficient use of fine motor skills for handling merchandise and equipment.
1 year of experience in administrative and financial tasks or similar responsibilities preferred.
Skilled at communicating clearly and with tact, both in writing and in person.
Ability to manage tasks in time-sensitive or high-pressure environments when required
Ability to work independently

Nice To Haves

Proficiency with inventory and e-commerce platforms preferred (e.g., Shopify, Yellowdog, or similar).
Familiarity with publishing, book distribution, or consignment processes preferred.
Collaborative and detail-oriented, with a passion for supporting Kripalu's mission and guest experience.

Responsibilities

Monitor the Kripalu Shop email inbox for incoming HubSpot forms and communications related to program book requests and updates.
Update and maintain the Program Buying Spreadsheet with new submissions, book orders, deliveries, book signings, and all program-related details.
Maintain a thorough knowledge of upcoming programs, including dates, product requests, and all other relevant information to prepare and merchandise accordingly.
Regularly monitor product levels for upcoming programs to ensure all required titles and merchandise have been ordered and received in time.
Communicate closely with Program Coordinators and buyers to address any situations related to programs, products, or logistics.
Coordinate and monitor consignment orders with presenters, including tracking quantities, pricing, discrepancies, and post-program reconciliation.
Track and analyze book sales to inform future program buying decisions and ordering practices.
Maintain relationships with publishers, distributors, and independent authors.
Coordinate with the Shop team to ensure program books/products are well displayed, stocked, and staff are informed about program connections.
Monitor online shop inventory levels, initiate stock transfers when quantities are low, and coordinate restocking plans with buyers.
Work with Marketing to update featured items and online collections based on seasonality, programs, or campaigns.
Add new products, including photos, descriptions, etc., on a rolling basis
Monitor online orders and communicate with fulfillment and guest services as needed.
Manage the online shop inbox, respond to customer inquiries, and promptly resolve any issues.
Support alignment between in-person and online retail experiences, ensuring Kripalu's values and aesthetics are consistently represented.