Junior Product Support Specialist

Amplemarket

About The Position

Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore. In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this. Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta. The Support Team at Amplemarket is on a mission to deliver the best customer experience in the industry. You’ll be the face of our product - guiding users, identifying patterns in feedback, and working with Product and Engineering to make things even better. As you grow, you’ll learn how SaaS companies operate behind the scenes and develop skills that will set you up for a long‑term career in customer success or product operations.

Requirements

You’re eager to start or transition into a career in tech and enjoy helping people solve problems.
You communicate clearly and confidently in English (proficiency is mandatory for this role).
You’re curious, proactive, and thrive in fast‑paced, collaborative environments.
You stay calm under pressure and approach challenges with persistence and creativity.
You’re based in the Americas and can work comfortably within U.S. time zones.

Nice To Haves

Any prior experience in customer‑facing roles (support, service, retail, hospitality, etc.).
Familiarity with tools like Zendesk, HubSpot, or Intercom — or an eagerness to learn them.
Experience working remotely or within distributed teams.

Responsibilities

Communicate with customers via email, chat, and occasional video calls to answer questions and resolve issues.
Learn our product inside and out to help users find solutions and make the most of key features.
Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform.
Build and update help center documentation, FAQs, and internal resources to make troubleshooting easier.
Take ownership of customer issues and ensure they’re fully resolved — always aiming to create a great experience.