Junior Product Specialist
About The Position
Spotix is a growing e-commerce company specializing in premium hearth, patio, and outdoor living products - fireplaces, fire pits, grills, and outdoor kitchens. We help homeowners and trade professionals plan and purchase complex products online with confidence, and support them throughout their projects. We’re looking for a Junior Product Specialist to join our local team. This is an entry-to-mid level role focused on supporting customers, learning a technical product catalog, and assisting with product and sales-related questions. This role is best for someone who learns quickly, takes initiative, and isn’t afraid to engage with customers while still building expertise.
Requirements
- Ability to sit or stand for extended periods during the workday
- Strong communication skills (verbal and written) with a consultative sales style
- Comfortable learning and working across multiple software systems and tools
- Fast learner comfortable handling technical products
- Organized, dependable, and detail-oriented
- Comfortable multitasking in a fast-paced environment
- Willing to engage with customers while still learning
- Occasional overnight travel may be required for training and vendor visits
Nice To Haves
- DIY, trade, construction, or home-improvement experience (personal or professional)
- Prior customer service or inside sales experience
Responsibilities
- Handle inbound customer calls, chats, and emails
- Learn and support a large catalog of hearth, patio, and outdoor living products
- Guide customers toward the right product based on needs, specifications, and budget
- Assist with quotes, product documentation, and order coordination
- Provide post-sale product support, basic troubleshooting, and order status updates
- Support active customer projects and escalate complex issues when needed
- Work closely with teammates and vendors to support customers throughout their projects
- Work across Shopify, NetSuite, and support tools
- Accurately document customer interactions and follow-ups
Benefits
- Health insurance (with company contribution)
- Dental and vision insurance
- 401k with company match
- Paid vacation and holidays
- Paid maternity/paternity leave
- Employee product discounts
- Casual dress code
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
