Junior Network Administrator & IT Technician

Field Museum•Chicago, IL

41d•$59,000 - $61,000•Hybrid

About The Position

The Junior Network Administrator & IT Technician is responsible for assisting with the maintenance and support of the Museums IT infrastructure, including Cisco Meraki networking equipment, IP-based surveillance systems, access control and alarm hardware, and end-user devices. This role emphasizes hands-on learning, troubleshooting, and reliable customer service for internal stakeholders. The Junior Network Administrator & IT Technician is responsible for assisting with the maintenance and support of the Museums IT infrastructure, including Cisco Meraki networking equipment, IP-based surveillance systems, access control and alarm hardware, and end-user devices. This role emphasizes hands-on learning, troubleshooting, and reliable customer service for internal stakeholders.

Requirements

1-2 years of experience in networking, IT support, or a related field.
Basic understanding of IP addressing, VLANs, firewalls, and WiFi concepts.
Basic familiarity with Active Directory, DNS, Windows PSs and Macs
Willingness to learn and develop new technical skills; strong problem-solving and attention to detail.
Comfortable using hand tools, running cables, and following technical instructions.

Nice To Haves

Experience with Cisco Meraki (or similar) is a plus, and on-the-job training will be provided.

Responsibilities

Assist in configuring, maintaining, and troubleshooting Cisco Meraki switches, routers, and WiFi access points.
Support network monitoring and resolve basic connectivity issues.
Help with system updates, backups, and general IT troubleshooting.
Provide technical support for endâusers, including device setup and software support.
Serve as an escalation point for the service desk team
Other duties as assigned
Install, configure, and maintain IP-based surveillance cameras and supporting software.
Assist with network connections and basic camera software troubleshooting.
Run and organize cabling for security equipment and related peripherals.
Other duties as assigned
Install and assist with configuring access control systems (e.g., RFID card readers and keypads).
Support the setup and troubleshooting of alarm systems and electronic locks.
Ensure proper integration of security devices with the network.
Other duties as assigned

Benefits

Comprehensive Health Coverage: Including medical, dental, vision plans, and even pet insurance.
Financial Security: Life and disability benefits plus a 403(b) savings plan to help you plan for the future.
Work-Life Balance: Generous paid time off, paid sick leave, and paid holidays to ensure you have time to recharge and spend with loved ones.
Exclusive Perks: Enjoy great employee discounts and complimentary general admission to participating cultural institutions.

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