Junior MES Support Specialist

Gerresheimer•Peachtree City, GA

About The Position

Support, optimization, and further development of the Manufacturing Execution System (MES) used in the department (primarily ERP/MES), as well as advising affiliated units on related issues. Configure, operate, and maintain MES ensuring smooth functionality across the system. Ensuring data integrity and reliable operation of the MES system. Independently resolving system issues, or routing IT tickets to higher-level support units (local / business unit / global IT) Implementing defined, necessary adjustments during productive operation under the guidance of experienced key users Supporting migrations (including existing data sets), as well as reviewing concepts in the test system in compliance with defined process Manage user access and authorization ensuring secure operations. Provide ongoing user support, resolvling issues promptly and efficiently. Conducting training sessions and workshops for employees, as well as advising users on MES issues to maximize the usage and efficiency of the MES system. Creating process documentation, reports, and evaluations Generate reports and support reporting needs for various departments. Ensure consistent system communication to all stakeholders, promoting system updates and changes to prevent potential issues. Ensuring the reliable operation of MES Adhering to defined project goals in the role of change coordinator/project manager, including the timely implementation of corrective or improvement measures in MES

Requirements

Knowledge typically acquired through a 3-year vocational training program, e.g., as an IT specialist, and expanded through at least 2 years of experience in a comparable role in IT administration / IT service.
This position requires specialized knowledge in MES administration (Key User level).
Experience in maintaining or key user role within Manufacturing Execution Systems (MES).

Nice To Haves

Experience in regulated cGMP and GDP manufacturing environment preferred.
Well established moderation and presentation techniques
Solid structured way of working

Responsibilities

Support, optimization, and further development of the Manufacturing Execution System (MES)
Configure, operate, and maintain MES ensuring smooth functionality across the system.
Ensuring data integrity and reliable operation of the MES system.
Independently resolving system issues, or routing IT tickets to higher-level support units
Implementing defined, necessary adjustments during productive operation under the guidance of experienced key users
Supporting migrations (including existing data sets), as well as reviewing concepts in the test system in compliance with defined process
Manage user access and authorization ensuring secure operations.
Provide ongoing user support, resolvling issues promptly and efficiently.
Conducting training sessions and workshops for employees, as well as advising users on MES issues to maximize the usage and efficiency of the MES system.
Creating process documentation, reports, and evaluations
Generate reports and support reporting needs for various departments.
Ensure consistent system communication to all stakeholders, promoting system updates and changes to prevent potential issues.
Ensuring the reliable operation of MES
Adhering to defined project goals in the role of change coordinator/project manager, including the timely implementation of corrective or improvement measures in MES